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University of North Dakota
  • Employee Resources
    • Job Openings
    • Benefits
    • Equal Opportunity
    • Staff Senate
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    • UCLC (Childcare)
    • University Senate
    • Work Well (Employee Wellness)
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    • Policy Office
    • Records Management
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  • One IT Strategic Plan

Strategic Planning

Information technology is pervasive and it is crucial that UND has an IT environment that is stable, secure, and innovative. 

One IT Strategic Plan (2018-2022)

While aligned with the UND Strategic Plan, the One IT Strategic Plan provides a blueprint for the information technology future at UND.

View One IT Strategic Plan

Strategic Plan Update

2020

December 2020 Update

2020 Infographic

 

2019

 
 

 December 2019 Update

 2019 INFOGRAPHIC

June 2019 Update

Customer Service

We strive to offer quality services by seeking out, listening, and responding to our users’ needs.

Collaboration

We are committed to working  together and building relationships with our colleagues at UIT and across  the university to leverage and value each other’s expertise and insights. 

Innovation

We encourage and experiment with new ideas by continuously striving to improve how we work and deliver services by embracing new technologies and processes.

IT Goals

students working on computers
Goal 1: IT Organization and Service Excellence

Create a culture of service excellence where the UND community seeks our services not because they have to, but because they want to.

two students with laptops
Goal 2: Student Excellence

Provide an information technology environment that meets the current and future needs of the students.

person looking at two screens
Goal 3: Data-informed Decision Support System

Support University Analytics and Planning to establish a Decision Support System.

setting up research computer
Goal 4: Research Computing

Support VP for Research to position UND to achieve Carnegie R1 status.

classroom of students in flex desks
Goal 5: Teaching and Learning

Support TTaDA to deliver innovative and effective teaching and learning technology services.

pulling out a computer from shelf
Goal 6: Information Technology Infrastructure

Enhance university-wide technology to ensure future computing needs are realized.

bitlocker safeguard
Goal 7: Information Security and Risk Management

Adopt Safeguarding UND initiative as a platform to protect information security resources using industry standards and best practices.

University Information Technology
P 701.777.2222
und.techsupport@UND.edu

Service Location

  • Chester Fritz Library, Lower Level
    • No-Contact Self-Service Kiosk
    • Available during Library Hours
  • Telepresence Walk-Up Support
    • Available during Tech Support hours

Tech Support Hours

  • Monday - Thursday 8:00 a.m. - 8:00 p.m.
  • Friday 8:00 a.m. - 4:30 p.m.
  • Saturday 12:00 p.m. - 4:00 p.m.
  • Sunday 4:00 p.m. - 8:00 p.m.

Complete location hours

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