Phone Equipment, Features & Rates

Analog phone lines are used for desk sets, fax machines, credit card machines, fire alarms, elevators, etc.

• K2500 Desk Set
• 2554 Wall Set

Digital phones are used for desk and wall sets, speaker phones, and conference phones (up-to six callers, including yourself). They have a large display screen, are able to be programmed with speed dial buttons, and provide a detailed call log.

• 2410 Form
• 2420 Form

VoIP (Voice over IP) phones are used for desk and wall sets, speaker phones, and conference phones (up-to six callers, including yourself). They support Bluetooth®, have easy-to-read screens, and include four contextual softkeys that change based on your current usage.

• 9608 Form
• 9611 Form
• 9620 Form
• 9650 Form

Expansion modules can be added to either the 2420 digital set or VoIP phone sets to provide an additional 24 programmable buttons with associated display and status icons.

• • EU24 Form
  • SBM24 Form 

 

Headsets come in a variety of options: i.e. wired/wireless, monaural/binaural, Bluetooth accessible, etc.

• CS500 Series
• Savi 700 Series
• Wired

Softphones are a software-based phone set that we can install on your Windows computer.

Activate to a Busy Extension

When you call a number and you hear a busy signal and while hearing the busy signal:

• ANALOG PHONE: press "Recall", then enter *5, you will hear confirmation tone.

• VoIP phone: press the button "Auto Callback"

• DIGITAL PHONE: press the button "Auto Callback"
  • Must have the feature button to use ACB on a VoIP or digital set

Activate to a Non-answered Extension

When you call a number and there is no answer, as the call is going to voice mail:

• ANALOG PHONE: press "Recall", then enter *5, you will hear confirmation tone.

• VoIP phone: press the feature button "Auto Callback"

• DIGITAL PHONE: press the feature button "Auto Callback"
  • Must have the feature button to use ACB on a VoIP or digital set

Answering ACB

When you hear 3 short rings on your phone, answer the call, listen to ringing, wait for answer.

• If you hear a short busy signal followed by a confirmation tone, the extension you activated ACB to became busy before you picked up the call back. Hang up and the ACB will be reset to active.

• If you are on another call when you receive the call back, you will hear 3 short beeps, you have 15 seconds to answer the call or ACB will be cancelled.

To cancel ACB

Listen for dial tone enter #55, hear confirmation tone, hang up

• ANALOG PHONE: Enter #55, you will hear confirmation tone.

• VoIP phone: press the feature button "Auto Callback"

• DIGITAL PHONE: press the feature button "Auto Callback"
  • Must have the feature button to use ACB on a VoIP or digital set

To Activate

Listen for Dial Tone, enter *2, hear dial tone, enter number where you want to send your calls, hear confirmation tone, hang up.

To Cancel

Listen for Dial Tone, enter #22, hear confirmation tone, hang up.

To Activate

Listen for Dial Tone, enter *3, hear dial tone, enter number where you want to send your calls, hear confirmation tone, hang up.

To Cancel

Listen for Dial Tone, enter #22, hear confirmation tone, hang up.

From analog phone set

• Press FLASH/RECALL
• Press *4
• Lay receiver down, do not hang up
• To return held call, hang up receiver or hold switch hook button down
• Phone will ring 3 short rings
• Pick up receiver or release switch hook and resume conversation

From 2410 or 2420 digital phone set

• Press “HOLD” button
• Lay receiver down or hang up phone
• To return held call, press button next to HOLD icon
• Resume conversation

From VOIP phone set

• Press “HOLD” button
• Lay receiver down or hang up phone
• To return held call, press “RESUME” button
• Resume coversation

To pickup a call from an idle phone:

• Listen for Dial Tone, enter *7, begin talking OR,
• If feature button is administered, pick up receiver and press call-pkup button, begin talking

To pickup another phone while on a call:

• ANALOG PHONE: While talking
  • press "Recall", hear recall dial tone
  • dial *4, hear dial tone
  • dial *7, begin talking

• DIGITAL PHONE: while talking
  • press "HOLD"
  • press vacant line appearance
  • press call pickup button, begin talking

To ring your cell phone when your office phone rings

For this feature to work you must have a digital or VoIP phone and have the EC500 feature button.

• To activate at your office phone:
  • Press the button labeled EC500
    • your cell phone will now ring
• To cancel at your office phone:
  • Press the EC500 button

• To activate from your cell phone
  • dial 701.777.7698
• To cancel from your cell phone
  • dial 701.777.7699

 

To extend an office phone call to your cell phone

• During an active call on your desk phone, press the feature button "Extend Call".
• Your cell phone will begin to ring, answer your cell phone and do not hang up your desk phone.
• When the call is established on your cell phone, hang up your office phone.
  • you can now leave your office and continue the call on your cell phone.

 

Analog phone:

• Press #73 – wait for number to be redialed

Digital phone:

• Press “REDIAL” button – wait for number to be redialed

VoIP phone:

• Lift handset or press speakerphone button
• Press “REDIAL” button – wait for number to be redialed

The Last Number Redial function will not redial an authorization code

 

To Activate

• ANALOG PHONE: Listen for Dial Tone, enter *8, hear confirmation tone, hang up.
• VoIP or Digital PHONE: press "Send Calls" button, check mark appears next to button.

To Cancel

• Listen for Dial Tone, enter #88, hear confirmation tone, hang up.
• VoIP or Digital PHONE: press "Send Calls" button, check mark is removed.

To transfer a call to another station

• Analog:
  • while on the call press "Recall" hear recall dial tone
  • Dial transfer to station
  • press "Recall", hang up.
• Digital PHONE:
  • press "Transfer" button
  • Dial the desired station
  • press "Transfer" button
• VoIP PHONE:
  • press "Transfer" button
  • Dial the desired station
  • press "Complete" button

To set up a Conference call

Analog:

• while on a call press "Recall" hear recall dial tone
• Dial third party station
• press "Recall", converse.

• Digital PHONE:
  • press "Conference" button
  • Dial the desired station
  • press "Conference" button, converse
  • follow above steps to add more people to call*
• VoIP PHONE:
  • press "Conference" button
  • Dial the desired station
  • press "Join" button, converse
  • follow above steps to add more people to call*

*Using a digital or VoIP set you can have six people on a conference call, (yourself and five others)

 

To transfer a call to their voice mail box:

• Analog:
  • while on the call press "Recall" hear recall dial tone
  • Dial #89
  • press "Recall", hang up.
• Digital PHONE:
  • press "Transfer" button
  • Dial #89
  • press "Transfer" button
• VoIP PHONE:
  • press "Transfer" button
  • Dial #89
  • press "Complete" button

Currently covered under Monthly Service fee

Station (STA): $18.50

Student Station (SSTA): $18.50 + tax

Extension (EXT): $3.75

X-Port (XPT): $15.00

Additional Voicemail Box (VM): $5.00

Currently covered under Monthly Service fee