Student Services & Information

Phone Repairs

Before reporting telephone trouble to the Telecommunications Department, please check the following to help us determine the problem:

Is all modular equipment disconnected? (i.e answering machines, computer modems, FAX machines, and cordless phones)

Did you plug a different telephone set into the jack?

Did you check the handset and wall cord to be sure both are in good working order?

If you have determined that the telephone problem is not your phone set, cords, or other equipment, please use the following procedures for reporting the telephone problem to the Telecommunications department.

Submit a ticket through TeamDynamix

Between 8:00 a.m. and 4:30 p.m., Monday through Friday. Telecommunications personnel will monitor the TeamDynamix ticketing system and, if necessary, dispatch a technician.

Call 7-5FIX (7-5349)

After hours, weekends, and holidays, Telecommunications personnel will monitor the emergency repair line between the hours of 8:00 a.m. and 10:00 p.m. If the problem is an emergency, a technician will be dispatched as soon as possible.

Be sure to provide Telecommunications with the following information:

Telephone number of phone with problem
Address (including apartment number, if applicable)
Description of the problem
Type of telephone equipment
When someone would be available to let the technician into the residence and/or authorization for the technician to enter the residence, if no one is available to let him/her in
A telephone number where you may be reached

If you have any questions concerning the procedures for reporting telephone trouble, please call 701.777.4111.

Phone Installs

If you wish to install a telephone line in your apartment or residence hall room, please read the policy statement and call our office at .701.777.4111. Voicemail is included free of charge upon request.

Monthly phone service is $18.50 plus tax.

Policy Statement for Residence Halls & Apartments

Student Long Distance

UND Telecommunications provides long distance service for all of the University residence halls, most of the apartments. Each student that signs up for long distance service will receive a personal authorization code, which may be used from any on-campus telephone.