Unified Communication FAQ
Desk Phones
A desk phone is a physical piece of equipment that can be used to make and receive telephone calls.
As UND has transitioned to a new voice communication system some changes have occurred. At this time users no longer have the ability to self reset passwords for voicemail.
In order to reset a voicemail PIN, a request will need to be submitted HERE.
EC500 is a feature that when active, will extend your desk phone calls out to your cell phone, allowing you to pick up the call from either device. You can activate/deactivate this feature as you want - using either the desk phone or the cell phone.
The specific feature, EC500, is NOT a feature in the new system; however, the functionality of what EC500 does can still be programmed on a user's phone line with call handling. It is important to note that with all the flexibility in the new system, most users will OPT OUT of using call handling to send their university phone line's calls to their cell phone. The reason for this: the same application that a user can install on their computer can also be installed on the user's mobile device to allow that person to make and receive calls from/to their university phone line without involving their cell phone number.
Soft Phones
The softphone is a software that allows a user to make and receive telephone calls over the internet. The desktop app is often referred to as the softphone to differentiate between the physical desk phone and the software version of your phone.
Anything 'logged in' can receive the call. If the user has the desktop app closed out, they will still receive a pop-up in the corner of their screen. If the user has logged out of the desktop app, the pop-up will NOT appear.
If a user is logged out of the desktop app, they can still receive the call on their mobile device (if they choose to have that installed) or on their desk phone, if they have one.
Yes, there are devices that can be purchased to show when you are on a call, in a meeting, meeting with someone in person, do not disturb, etc.
Dialing Information
Information about placing local, long distance, and international calls in the new system.
- For calls within the US, to include local calling in the Grand Forks area, you will dial the 10-digit phone number. You do not need to dial the country code before the number.
- For calls outside the US, you have two options:
- Option 1: Dial 011 + (country code) + (phone number)
- Option 2: Dial “+” (plus sign) + (country code) + (phone number)
- Once we complete the move to the new phone system, you can continue to use five-digit
dialing to UND, Bismarck State College, and Mayville State University. With that
being said, you will also be able to dial the 10-digit phone number and reach those
individuals as well. Listed below are the dialing codes to reach each location, where
the 'xxxx' represents the last four of the phone number:
- UND Bismarck: 2xxxx
- UND Fargo: 2xxxx
- UND Grand Forks: 7xxxx
- UND Minot: 6xxxx
- Bismarck State College: 4xxxx
- Mayville State University: 3xxxx
- You will also have the option to click-to-call if you use the softphone application.
No, authorization codes are no longer necessary to make a long-distance call. Telecom will remove all existing codes after the new system is up and running
Classroom Phones
Yes. A group text can send up to 10 numbers. The mass text can send up to 50 numbers.
**Update**
Due to recent government regulation changes, SMS text messaging will not be available at launch. Work is currently being done to ensure that all government requirements are met. Once available, communication will be released to the campus.
Other FAQs
- Nothing for the physical phone and softphone on your computer.
- If you choose to use the mobile application, you will need to download it from your mobile app store.
- Telephone coordinators will be trained to support their department needs.
- Ad hoc training will be available.
- Effective now:
- Online training is available to all UND staff and faculty
- Tuesday, June 6:
- Project Team will begin delivering & placing physical desk phones
- Wednesday, June 7:
- Bismarck Center for Family Medicine
- Bismarck Southwest Campus
- Fargo Med Ed
- Minot Center for Family Medicine
- Minot Northwest Campus
- Cutover UND remote locations
- Wednesday, June 21
- Airport
- GFAFB Vantis Suite
- Main Campus
- Medical Forensics
- UND Medical School
- Cutover UND Grand Forks locations
Desk Phone Costs
The current desk phones will not be used with the new system and will be collected by the Telecom Team. Telecommunications is purchasing the basic phone set (J139) for any user that would like to have a physical set on their desk. There are some higher-end models that are also available at a discounted rate through the initial Telecommunications Modernization Project. The price shown below is a one-time cost. Once the project has been completed, these same phone models will be available for purchase, however, the department will have to pay the full retail price plus shipping.
| Phone Set Model | Cost | Fact Sheet |
|---|---|---|
| J139 | Free | Avaya J139 Desk Phone - Fact Sheet |
| J159 | $30 | Avaya J159 Desk Phone - Fact Sheet |
| J179 | $40 | Avaya J179 Desk Phone - Fact Sheet |
| J189 | $90 | Avaya J189 Desk Phone - Fact Sheet |
| J100 | $20 | Avaya J100 Expansion Module - Fact Sheet |
| B199 | $475 | Avaya B199 Conference Phone - Fact Sheet |