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    • Accounting Services-Controller
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NDUS Fraud Reporting

The NDUS Fraud & Compliance Hotline through Lighthouse Services, Inc. is used to report fraud, unlawful, unethical and other types of improper behavior.

What to Report

All reports are confidential and anonymous. Regular business issues and matters not requiring anonymity should be directed to the employee's supervisor or HR department.

Fraud

Fraud reports are related to embezzlement, fraudulent reporting or accounting issues, auditing violations, internal
control matters and any unlawful or improper use of public resources, including funds, supplies, data, technology, property or position.

Compliance and Ethics

Compliance and Ethics reports are related to compliance and regulation violations, code of conduct violations, conflicts of interest, and violations of policy or procedure.

Human Resources

Human Resources reports are related to employee relations, abuse of benefits, discrimination, harassment
and work environment.

Report Fraud and Compliance Issues

NDUS employees can report fraud by phone, website submission, mobile app, email or  fax. All reports are confidential.

Phone

  • English speaking (USA and Canada): 833.210.3961
  • Spanish speaking (USA and Canada): 800.216.1288

Website

REPORT Fraud TO LIGHTHOUSE SERVICES

Anonymous Reporting Mobile App

Use keyword NDUS.

This app can be downloaded to your phone and will enable you to submit new anonymous reports and follow up on anonymous reports related to an issue at your company or organization.

In order to use the app, first, download it to your phone and install it.

  • If your phone is an iPhone, download the app here
  • If your phone is not an iPhone, download the app here
  • If you are not currently reading this on your phone, use your phone to go to the Apple App Store (https://www.apple.com/ios/app-store) or the Google Play store (https://play.google.com/store) and search for “Anonymous Reporting”.

Make a New Report

  • When you open the app, it will present you with a field containing the words “Enter Keyword”. The keyword should be provided by your employer or other organization that subscribes to the Lighthouse service. Once you enter it, click “Save”. This will save that keyword in “Your Keywords”.
  • Click the keyword to submit your report. After submitting a report, you will be provided with a case number. You can store this case number in the app by copying the case number provided, clicking on the edit icon for the keyword and pasting it into the 'Enter Case Number' field. If you provided a PIN during report submission, check the 'This case number has a PIN' checkbox.  There is no field to save your PIN; you will still need to remember it. Select 'Save' to store the case number.

Following Up on Previous Report

To follow up on a specific report, select the case number below the keyword on the dashboard page.

  • If a PIN was required during report submission, the Case Management System portal page will be displayed with the case number pre-populated.  You'll need to enter the report's PIN to access the report through the portal.
  • If a PIN was not required during report submission, your company's or organization's anonymous web reporting page will be displayed.   On that page, click the submit button labeled "Don't have a PIN" under the 'Already Made a Report Selection'. This will take you to your organization’s web reporting page. Scroll down and click “Don’t have a PIN“ under “Already Made a Report?”

Keywords

To manage keywords, select the gear icon in the lower right of the dashboard page.  The Manage Keywords page will allow you to enter additional keywords or delete existing keywords.  Note, when a keyword is deleted all associated case numbers will be deleted on the app only. This does not delete the reports themselves.

 

Bienvenido a la App de Reportes Anónimos de Servicios Lighthouse

Esta app puede ser descargada en su teléfono móvil y le habilitará para enviar nuevos reportes anónimos o hacer seguimiento a reportes anónimos relacionados con algún problema en su compañía u organización.

Para usar la app, primero, descárguela en su teléfono móvil e instálela:

  • Si su teléfono es un iPhone, descargue la app aquí
  • Si su teléfono no es iPhone, descargue la app aquí
  • Si no está leyendo esto desde su teléfono, use su teléfono para ir a la Apple App Store (https://www.apple.com/ios/app-store) o a la Google Play Store (https://play.google.com/store) y busque “Reportes Anónimos”.

HACIENDO UN NUEVO REPORTE

Cuando usted abra la app, podrá observar un campo con las palabras “Ingrese Palabra Clave”. La palabra clave debe ser proporcionada por su empleador o por la otra organización que se suscribe al servicio de Lighthouse. Una vez que entre, haga click en “Guardar”. Eso guardará la palabra clave en “Sus palabras clave”.

Haga click en la palabra clave para enviar su reporte. Después de hacerlo, se le asignará un número de caso. Usted puede guardar ese número de caso en la app copiando el número proporcionado, haciendo click en el ícono editar para la palabra clave y pegándolo en el campo 'Ingrese Número de Caso'. Si usted proporcionó un PIN durante el envío del reporte, marque la casilla 'Este número de caso tiene un PIN'.  No hay ningún campo para guardar su PIN; usted deberá recordarlo. Seleccione 'Guardar' para almacenar su número de caso.

HACIENDO SEGUIMIENTO A UN REPORTE PREVIO

Para hacer seguimiento a un reporte específico, seleccione el número de caso debajo de la palabra clave en la página del panel.

Si un PIN le fue solicitado durante el envío del reporte, la página del portal del Sistema de Gestión de Casos se mostrará con el número de caso precargado.  Usted necesitará ingresar el PIN del reporte para acceder al reporte a través del portal.

Si no se le solicitó un PIN durante el envío del reporte, la página web de reportes anónimos de su compañía u organización se mostrará. En esa página, haga click en el botón enviar identificado con "No tengo PIN" debajo de 'Ya Hice una Selección de Reporte'. Esto le redirigirá a la página web de reportes de su compañía. Vaya hacia abajo y haga click en “No tengo PIN” debajo de “¿Ya hizo un Reporte?”

GESTIÓN DE PALABRAS CLAVE

Para gestionar palabras clave, seleccione el ícono del engranaje en la parte de abajo a la derecha en la página del panel.  La página de Gestión de Palabras Clave le permitirá ingresar palabras clave adicionales o borrar las palabras clave existentes.  Tenga en cuenta que cuando una palabra clave se borra, todos los números de caso asociados se borrarán solo en la app. Esto no borra los reportes como tal.

E-mail

reports@lighthouse-services.com

Users must include company name NDUS with report.

Fax

215.689.3885

Users must include company name NDUS with report.

About NDUS Fraud and Compliance Reporting

Fraud Hotline Poster-English

Fraud Hotline Poster-Spanish

Office of Human Resources
Twamley Hall Room 409
264 Centennial Dr Stop 7127
Grand Forks, ND 58202-7127
P 701.777.4226
F 701.777.4857
UND.humanresources@UND.edu

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UND.info@UND.edu  |  701.777.3000
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