Service Unit Agreements
UND Service Unit Agreements define the expected quality, performance and responsibilities for services provided by departments. This ensures clear expectations and measurable standards for reliable service delivery.
Key Components of a Service Level Agreement
- Brief Description
- Name of Service Unit
- Contact Information
- Web Address
- Customers Eligible to Request Service
- Core Services Specifics
- Recharge Services (if any)
- Premium Services (if any)
- Key metrics (if any)
Agreements
FY22 - FY26 Budget Information
Academic Administration & Student Services
| Department | FY 2022 | FY 2023 | FY 2024 | FY 2025 | FY 2026 |
|---|---|---|---|---|---|
| Academic Administration | $11,771,890 | $12,410,728 | $13,431,811 | $14,337,607 | $15,749,332 |
| Student Services | $9,612,203 | $11,438,320 | $13,462,604 | $15,950,626 | $16,533,239 |
Business & Administration
| Department | FY 2022 | FY 2023 | FY2024 | FY 2025 | FY 2026 |
|---|---|---|---|---|---|
| Business Operations | $3,334,707 | $3,871,049 | $4,599,430 | $5,356,130 | $5,985,034 |
| Institutional Operations | $803,999 | $609,652 | $602,937 | $640,629 | $1,140,629 |
| President's Office | $1,466,780 | $1,495,155 | $2,925,851 | $2,712,033 | $3,127,428 |
| Vice President for Finance and Operations | $1,888,165 | $1,595,706 | $1,257,156 | $1,362,846 | $1,398,453 |
Facilities
| Department | FY 2022 | FY 2023 | FY2024 | FY 2025 | FY 2026 |
|---|---|---|---|---|---|
| Deferred Maintenance | $6,461,909 | $7,961,909 | $8,711,909 | $8,711,909 | $9,711,909 |
| Facilities | $19,145,246 | $19,491,198 | $23,950,869 | $24,534,485 | $25,896,018 |
Operations & Information Services
| Department | FY 2022 | FY 2023 | FY2024 | FY 2025 | FY 2026 |
|---|---|---|---|---|---|
| Business Services | $6,468,198 | $7,358,372 | $8,866,308 | $10,286,983 | $11,884,344 |
| Library | $6,462,661 | $6,771,883 | $7,789,612 | $8,400,605 | $8,982,144 |
| Marketing & Communications | $6,108,487 | $6,365,046 | $6,680,098 | $6,785,800 | $6,990,757 |
| Technology | $5,427,545 | $5,472,275 | $6,320,626 | $8,748,341 | $10,009,154 |
Research
| Department | FY 2022 | FY 2023 | FY2024 | FY 2025 | FY 2026 |
|---|---|---|---|---|---|
| Research & Economic Development | $4,783,614 | $5,146,499 | $6,388,581 | $7,122,088 | $7,617,489 |