Facilities
Deferred Maintenance
FY22 - FY26 budget information.
| FY 2022 | FY 2023 | FY 2024 | FY 2025 | FY2026 |
|---|---|---|---|---|
| $ 6,461,909 | $ 7,961,909 | $ 8,711,909 |
$ 8,711,909 |
$ 9,711,909 |
Services and projects related to existing buildings, landscapes, utilities and hard surfaces. The purpose of these funds are to address costs related to life-cycle based needs, or costs related to extending the life-cycles of UND’s built environment.
Contact
Corey Shock, Director of Operations
Customers Eligible to Request Service
University of North Dakota - Facilities Management
Deferred Maintenance projects are dictated by Facilities and/or Master Plan. They are items that were not covered by general maintenance work in previous years resulting in deferral to future years.
Core Services Specifics
- HVAC/Building Automation
- Plumbing
- Electrical
- Carpentry/Roofing/Abatement
- Flooring
- Paint
- Electronics/Fire Alarm/Security Systems
- Locks/Hardware/Signage
- Landscape & Grounds (includes “campus beautification” expenditures)
Recharge Services
N/A
Premium Services
N/A
| Description |
Level 1 - Showpiece Facility |
Level 2 -Comprehensive Stewardship |
Level 3 - Managed Care |
Level 4 - Reactive Management | Level 5 - Crisis Response |
|---|---|---|---|---|---|
| PM vs. RM | 100% PM | 75 - 99% PM | 50 -75% PM | 25 - 50% PM | 0 - 25% PM |
| Service Efficiency | Highly Organized | Organized w/ Direction | Somewhat Organized | Somewhat Chaotic | Chaotic w/ No Direction |
| Bldg System Reliability | Breakdowns Rare | Few Breakdowns less than MTBF | Periodic Failures | Constant Repair Needs | Many Not Functioning |
| Budget % of CRV | > 4.0% | 3.5 - 4.0% | 3.0 - 3.5% | 2.5 - 3.0% | < 2.5% |
| Campus Avg. FCI | < 0.05 | 0.05 - 0.15 | 0.15 - 0.29 | 0.30 - 0.49 | > 0.50 |
| Description | Level 1 - Orderly Spotlessness | Level 2 - Ordinary Tidiness | Level 3 - Casual Inattention | Level 4 - Moderate Dinginess | Level 5 - Unkempt Neglect |
|---|---|---|---|---|---|
| Floors | Bright/Shiny | Minimal Dust | Few Stains | Dull/Dingy Stained | Dirty/Dingy Scarred |
| Surfaces | Freshly Cleaned | Clean w/ Few Marks | Obvious Dust, Dirt, Smudges | Conspicuous Dirt, Dust | Major Dust, Dirt |
| Restrooms | Freshly Cleaned | Clean w/ All Supplies | Obvious Dust, Dirt, Stains | Conspicuous Dirt, Stains | Major Dirt, Mold |
| Trashcans | Daily Waste, Odor Free | Daily Waste, Odor Free | Daily Waste, Odor Free | Old Wast, Malodorous | Overflowing, Malodorous |
| Light Fixtures | Freshly Cleaned | Clean | Clean | Dirty | Dirty, Flies, Dust Balls |
| Description | Level 1 - State-of-the-Art | Level 2 - High Level | Level 3 - Moderate Level | Level 4 - Moderately Low Level | Level 5 - Minimum Level |
|---|---|---|---|---|---|
| Turf Care | Mowing <5 Days, <1% Weeds | Mowing @ 5 Days, <5% Weeds | Mowing <10 Days, <15% Weeds | Low Freq. Mowing, Weed Control Limited | Very Low Freq. Mowing, Min. Weed Control |
| Floral Plantings | Extensive w/ Multiple Rotations | Many w/ 2 or more Rotations | Few w/ Only Perennials | None w/ Few Perennials | None w/ Few Perennials |
| Surfaces | Great Repair | Good Repair | Repaired as Budget Allows | Repaired as Safety vs. Budget | Repaired Only as Safety Requirement |
| Snow Removal | Same Day <0.5 inches | By Noon Following Day | Day After | Local Code Requirements | Local Code Requirements |
| Litter Control |
1 X Day 7 Days/Week |
1 X Day 5 Days/Week | 2 - 3 Times Per Week | Once per Week | On Demand |
Facilities
FY22 - FY26 budget information.
| FY 2022 | FY 2023 | FY 2024 | FY 2025 | FY2026 |
|---|---|---|---|---|
| $ 19,145,246 | $ 19,491,198 | $ 23,950,869 |
$ 24,534,485 |
$ 25,896,018 |
Scheduled cleaning of Academic and Academic Support buildings’ interior, litter control around the perimeter of the building and snow removal around building doors.
Contact
Corey Shock, Director of Operations
Customers Eligible to Request Service
Academic departments
Core Services Specifics - Academic Cleaning Schedule
UND’s Custodial Services provides a base standard of cleaning equal to a 3.0 APPA standard (Additional information on APPA ratings is included at bottom of page).
| Space | Service Level |
|---|---|
| Classrooms | Daily |
| Teaching Labs | Daily |
| Computer Labs | Daily |
| Restrooms | Daily |
| Conference Rooms | Daily |
| Break Rooms | Daily |
| Main Stairways & Elevators | Daily |
| Entrances & Hallways | Daily |
| Entryways Snow Removal | Daily |
| Offices | Once a Week |
| Fire Exit Stairways | Once a Week |
| Research Labs | Three times a Week |
Recharge Services
Cleaning requests above the core service standard, including greater frequency or tasks not included in core services. Work is funded on a recharge basis of $32.25/hr. (FY25 rate) plus the cost of directly billable materials.
Premium Services
Increase in services on a routine basis available. Contact Facilities to discuss terms.
Services provided in compliance with various regulations, for safety purposes and according to manufacturers' specifications as available within existing resource allocation.
Contact
Corey Shock, Director of Operations
Customers Eligible to Request Service
University of North Dakota - Facilities Management
Core Services Specifics
Services are provided as mandated by applicable safety/compliance legislation or based on manufacturer specifications in the following areas:
- General Building Maintenance
- HVAC/Building Automation
- Plumbing
- Electrical
- Carpentry/Roofing/Abatement
- Flooring
- Paint
- Electronics/Fire Alarm/Security Systems
- Locks/Hardware/Signage
- Contract Maintenance – Manage special maintenance contracts with 3rd parties.
Service response times:
- Work is performed based on existing resource allocations subject to safety and compliance legislation, and in conjunction with general and utility distribution systems maintenance services.
Recharge Services
N/A
Premium Services
N/A
Responsible for the oversight of the maintenance, custodial, operations and utilities of the University of North Dakota’s buildings and grounds. It is also responsible, in conjunction with the Planning Design Construction department, for all improvements, renovations and construction that occurs in UND owned buildings and grounds. The management of the Transportation department is also under the Facilities Management portfolio.
Contact
Corey Shock, Director of Operations
Customers Eligible to Request Service
UND departments
Core Services Specifics
- One Time Work: Typically campus departments request the functions provided by this
service unit by submitting a Project Request. This starts the process to determine
where the work fits within other priorities, is there an estimate that needs to be
developed, etc.
- Requests are continually processed and communication happening with customers to update the status of requests.
- Ongoing Work: Also, work covered by the staff in this service unit is related to
a lot of ongoing work. Examples of this is the oversight of the custodial, maintenance
& utility work that goes on across campus.
- This happens each & every day on campus. If customers have an issue, they typically contact the FM administration.
Recharge Services
N/A
Premium Services
N/A
General Maintenance - Academics encompasses repair services provided to buildings, building mechanical systems, and utility distribution systems in support of campus operations.
Contact
Corey Shock, Director of Operations
Customers Eligible to Request Service
UND Faculty, Staff & Students request services through the Operations Center 24 hours a day by calling 777-2591
Core Services Specifics
Maintenance Services follows industry-maintenance standards laid out by the APPA: Leadership in Educational Facilities (additional information on APPA ratings is included in the appendix.). Each level is defined by common characteristics. UND’s Maintenance Services provides a base standard equal to 3.0. Additional information on APPA ratings is included in the appendix. Maintenance requests over and above the base standard require increased funding or other resources.
General maintenance services may include work in the following general areas:
- General Building Maintenance
- HVAC/Building Automation
- Plumbing
- Electrical
- Carpentry/Roofing/Abatement
- Flooring
- Paint
- Electronics/Fire Alarm/Security Systems
- Locks/Hardware/Sign Shop
- Contract Maintenance – Manage special maintenance contracts with 3rd parties.
Service Response Times:
- Emergency work responded to immediately (same day)
- Work required to mitigate imminent threats to research, instruction, or safety responded to within 2 days
- Work required to ensure continuity of the general instruction/research mission responded to within 7 days
- Work required to alleviate discomfort or inconvenience completed within 30 days
Recharge Services
N/A
Premium Services
N/A
Landscape Services provides maintenance services related to turf care, litter control, pruning, insect control, snow removal, hard-exterior surfaces and floral plantings.
Contact
Corey Shock, Director of Operations
Customers Eligible to Request Service
UND Departments – request via project request form
Core Services Specifics
- Landscape Services follows industry-maintenance standards laid out by the APPA: Leadership in Educational Facilities. Each level is defined by a range of tasks and their frequency.
- UND’s Landscape Services provides a base standard equal to 3.0 (additional information on APPA ratings is included in the appendix).
- Quality Measure: Landscape Services performs weekly audits; the aggregate audit scores correlate to APPA’s standards.
Recharge Services
Landscaping requests over and above the base standard provide greater frequency and can be arranged and are at the cost of the requesting department. Work is funded on a recharge basis. $58.00/hr. (FY25 rate) (Maintenance, Landscape, Lockshop, Pick-Up Delivery) or $64.00/hr. (FY25 rate) (Mechanical, Electrical, Plumbing) plus the cost of directly billable materials.
Premium Services
Athletics field maintenance.
Services provided on minor renovation projects (<$150K), facility/infrastructure upgrades/improvements and equipment installations funded on a recharge basis in support of campus operations (primarily in support of campus construction and deferred maintenance projects).
Contact
Corey Shock, Director of Operations
Customers Eligible to Request Service
UND Departments – request via project request form
Core Services Specifics
All work is funded on a recharge basis.
Recharge Services
Work is performed within existing resource allocations and in conjunction with general and utility distribution system maintenance services.
All work is funded on a recharge basis. $58.00/hr. (FY25 rate) (Maintenance, Landscape, Lockshop, Pick-Up Delivery) or $64.00/hr. (FY25 rate) (Mechanical, Electrical, Plumbing) plus the cost of directly billable materials.
Minor renovation services may include:
- Plumbing
- Electrical
- Carpentry/Roofing/Abatement
- Flooring
- Paint
- Electronics/Fire Alarm/Security Systems
- Locks/Hardware/Signage
- Contract Construction – Manage construction contracts with 3rd parties.
Premium Services
N/A
Provide move and event set-up services and associated equipment (staging, podiums, chairs, tables, etc.). Provide delivery service. Provide general and emergency support of custodial operations as needed and available.
Contact
Corey Shock, Director of Operations
Customers Eligible to Request Service
UND departments – request service by contacting Facilities at 777-2591
Core Services Specifics
- Departmental moves may be charged based on discretion of Facilities Management.
- General deliveries of building supplies and equipment
- Special event set up
- Surplus property moves/disposal
Recharge Services
Work is funded on a recharge basis. $58.00/hr. (FY25 rate) (Maintenance, Landscape, Lockshop, Pick-Up Delivery) or $64.00/hr. (FY25 rate) (Mechanical, Electric, Plumbing) plus the cost of directly billable materials.
Premium Services
N/A
Provide maintenance and repair services to non-academic buildings and grounds, and building mechanical systems, housekeeping and equipment repairs in support of their operations.
Contact
Corey Shock, Director of Operations
Customers Eligible to Request Service
UND non-academic departments – request services through the Operations Center 24 hours a day by calling 777-2591
Core Services Specifics - Residence Halls & University Place Cleaning Schedule
Maintenance Services follows industry-maintenance standards laid out by the APPA: Leadership in Educational Facilities. Each level is defined by common characteristics. Additional information on APPA ratings is included in the appendix. UND’s Maintenance Services provides a base standard equal to 3.0. Maintenance requests over and above the base standard require increased funding or other resources. UND’s Custodial Services provides a base standard of cleaning equal to a 3.0 APPA standard.
| Space | Service Level |
|---|---|
| Trash Emptied | Daily |
| Recycling Emptied | Daily |
| Suite Bathrooms Cleaned and Restocked | Once a week |
| Public Bathrooms Cleaned and Restocked | Daily |
| Entryways Snow Removal | Daily |
| Entrances Cleaned | Daily |
| Public Areas Cleaned | Daily (Mon. - Fri.); As Needed (Sat. - Sun.) |
| Suites/Rooms | As Vacated |
Non-academic support services may include work in the following general areas:
- General Building Maintenance
- HVAC/Building Automation
- Plumbing, Electrical, Carpentry/Roofing/Abatement
- Flooring
- Paint
- Electronics/Fire Alarm/Security Systems
- Locks/Hardware/Signage
- Contract Maintenance - Manage special maintenance contracts with 3rd parties
- Custodial
Service Response Times:
- Emergency work responded to immediately (same day).
- Work required to mitigate imminent threats to research, instruction, or safety responded to within 2 days.
- Work required to ensure continuity of the general instruction/research mission responded to within 7 days.
- Work required to alleviate discomfort or inconvenience completed within 30 days.
Recharge Services
Services outside of housekeeping. $58.00/hr. (FY25 rate) (Maintenance, Landscape, Lockshop, Pick-Up Delivery) or $64.00/hr. (FY25 rate) (Mechanical, Electrical, Plumbing, etc.) plus the cost of directly billable materials. Paid by non-academic and non-academic support units such as Housing, EERC, Alumni Center, etc.
Premium Services
N/A
The Planning Design Construction department is responsible for the coordination of all improvements, renovations and construction that occurs in UND owned buildings and grounds. This work covers the development of estimates and project plans, the project management and coordination through closeout of the work. The department is also responsible for utility locates, move coordination and management of the space records for the campus.
Contact
Corey Shock, Director of Operations
Customers Eligible to Request Service
UND departments
Core Services Specifics
- The Planning Design Construction department is responsible for the coordination of all improvements, renovations and construction that occurs in UND owned buildings and grounds.
- This work covers the development of estimates and project plans, the project management and coordination through closeout of the work.
- The department is also responsible for utility locates, move coordination, management of the space records for the campus and ADA compliance review.
- Projects less than $10,000 are included in core services. Priorities are established by Facilities and/or Master Plan.
Recharge Services
For projects greater than $10,000:
- Project budgets of $10,000-$99,999 the fee is 12%;
- Project budgets of $100,000-$199,999 the fee is 10%,
- Project budgets above $200,000 the fee is on a sliding scale between 1% to 3%.
- P3 Project - .25%
Premium Services
N/A
Acquisition of electricity, natural gas, and water necessary to support the campus mission at the most cost-effective rates that at the same time promote the accomplishment of University sustainability goals.
Contact
Corey Shock, Director of Operations
Customers Eligible to Request Service
University of North Dakota, External Customers. Request service by calling 777-3152.
Core Services Specifics
Purchase, produce and distribute utilities necessary to support the campus mission at the most cost effective rates. Dispose, divert, and recycle campus waste generated.
- Purchase and Distribute Electricity
- Purchase Natural Gas
- Purchase and Distribute Water & Sewer
- Generate and Distribute Steam (Heating)
- Recycling/Trash/Waste Management
- Disposition of Surplus Property
- Operations & Energy Management
- Utilities billing and administration
Recharge Services
Actual utilities costs based on established actual usage and approved campus rate are paid by external customers, select auxiliaries and non-core space.
Premium Services
N/A
| Description |
Level 1 -Showpiece Facility |
Level 2 -Comprehensive Stewardship |
Level 3 - Managed Care |
Level 4 - Reactive Management | Level 5 - Crisis Response |
|---|---|---|---|---|---|
| PM vs. RM | 100% PM | 75 - 99% PM | 50 -75% PM | 25 - 50% PM | 0 - 25% PM |
| Service Efficiency | Highly Organized | Organized w/ Direction | Somewhat Organized | Somewhat Chaotic | Chaotic w/ No Direction |
| Bldg System Reliability | Breakdowns Rare | Few Breakdowns less than MTBF | Periodic Failures | Constant Repair Needs | Many Not Functioning |
| Budget % of CRV | > 4.0% | 3.5 - 4.0% | 3.0 - 3.5% | 2.5 - 3.0% | < 2.5% |
| Campus Avg. FCI | < 0.05 | 0.05 - 0.15 | 0.15 - 0.29 | 0.30 - 0.49 | > 0.50 |
| Description | Level 1 - Orderly Spotlessness | Level 2 - Ordinary Tidiness | Level 3 - Casual Inattention | Level 4 - Moderate Dinginess | Level 5 - Unkempt Neglect |
|---|---|---|---|---|---|
| Floors | Bright/Shiny | Minimal Dust | Few Stains | Dull/Dingy Stained | Dirty/Dingy Scarred |
| Surfaces | Freshly Cleaned | Clean w/ Few Marks | Obvious Dust, Dirt, Smudges | Conspicuous Dirt, Dust | Major Dust, Dirt |
| Restrooms | Freshly Cleaned | Clean w/ All Supplies | Obvious Dust, Dirt, Stains | Conspicuous Dirt, Stains | Major Dirt, Mold |
| Trashcans | Daily Waste, Odor Free | Daily Waste, Odor Free | Daily Waste, Odor Free | Old Wast, Malodorous | Overflowing, Malodorous |
| Light Fixtures | Freshly Cleaned | Clean | Clean | Dirty | Dirty, Flies, Dust Balls |
| Description | Level 1 - State-of-the-Art | Level 2 - High Level | Level 3 - Moderate Level | Level 4 - Moderately Low Level | Level 5 - Minimum Level |
|---|---|---|---|---|---|
| Turf Care | Mowing <5 Days, <1% Weeds | Mowing @ 5 Days, <5% Weeds | Mowing <10 Days, <15% Weeds | Low Freq. Mowing, Weed Control Limited | Very Low Freq. Mowing, Min. Weed Control |
| Floral Plantings | Extensive w/ Multiple Rotations | Many w/ 2 or more Rotations | Few w/ Only Perennials | None w/ Few Perennials | None w/ Few Perennials |
| Surfaces | Great Repair | Good Repair | Repaired as Budget Allows | Repaired as Safety vs. Budget | Repaired Only as Safety Requirement |
| Snow Removal | Same Day <0.5 inches | By Noon Following Day | Day After | Local Code Requirements | Local Code Requirements |
| Litter Control |
1 X Day 7 Days/Week |
1 X Day 5 Days/Week | 2 - 3 Times Per Week | Once per Week | On Demand |