Operations & Information Services

The Civil Rights & Title IX Office EO/Title IX) provides leadership and coordination of the University’s efforts to comply with civil rights laws, including Title IX, Title VI, Title VII, and others. Receives and resolves reports of discrimination, harassment, and sexual misconduct. Coordinates the University’s Americans with Disabilities Act compliance efforts, including digital accessibility required by Title II of the ADA.  Responsible for oversight of the University's equal opportunity and affirmative action program compliance.

Contact

Donna Smith, Assistant Vice President

Civil Rights & Title IX Website

Customers Eligible to Request Service

Students, staff, faculty, and visitors to UND

Core Services Specifics

• Oversee the University’s compliance with Title IX, disability and anti-harassment/discrimination laws and regulations, identifying and addressing any patterns of systemic problems revealed by such reports and complaints, and providing guidance on development of related policies and procedures.
• Promptly review, investigate or oversee the investigation of, and resolve all reports of sexual misconduct and protected class harassment/discrimination in institutional programs, services, benefits, housing, extracurricular activities and related opportunities.
• Provide training, education and consultation through presentations, workshops and on-line methods for faculty and staff related to sexual misconduct and protected class harassment/discrimination awareness, prevention and compliance.  Collaborate with the Division of Student Affairs and other offices to provide similar education for students.
• Serve as the liaison to state and federal civil rights agencies including the Equal Employment Opportunity Commission, the Department of Education Office for Civil Rights, and the North Dakota Department of Labor and Human Rights.  Respond or collaborate with other offices in responding to and resolving administrative complaints from those offices.
• Track incidents of discrimination, harassment, and sexual misconduct to monitor for trends and patterns. Collaborate with departments, divisions, colleges, and individuals, as appropriate, to address identified patterns.
• Provide reports to executive leadership regarding numbers and types of discrimination, harassment and sexual misconduct incidents involving campus community members.
• Consult regularly with Human Resources and others, as appropriate, on matters involving staff and faculty searches, hiring, promotion, discipline, and termination to ensure compliance with federal and state laws and regulations and University policy.
• Prepare and monitor the university’s affirmative action program. Collaborate with Human Resources and other campus partners to recruit a qualified and diverse candidate pool.
• Provide guidance to hiring officials regarding equal opportunity and affirmative action obligations to ensure that the interview and selection processes are free from discrimination.
• Remain informed on changes to guidance, laws or regulations affecting the University’s Title IX, discrimination, equal opportunity, and affirmative action compliance efforts.
• Provide leadership and expertise on the development of institutional policies and procedures for disability compliance in programs, facilities, and services.
• Review, investigate and authorize, as appropriate, employee requests for reasonable accommodations under the Americans with Disabilities Act. Consult with faculty and staff on the selection, implementation and use of adaptive technology.
• Work in partnership with Disability Resources for Students to identify, address and resolve access issues experienced by students.
• Partner with CVIC to create and oversee CVIC at UND, which provides (1) confidential support for students and employees who have experienced interpersonal or sexual violence; and (2) education for students and employees on interpersonal/sexual violence awareness and prevention, healthy relationships, being a supportive bystander, and other related topics.
• Oversee and coordinate UND’s compliance with digital accessibility regulations pursuant to Title II of the ADA.

Recharge Services

N/A

Premium Services

N/A

The Office of Emergency Management is responsible for coordinating the University’s preparation for, response to, and recovery from any major emergency.

Contact

Jen Berger, Director for Emergency Management

Emergency Management Website

Customers Eligible to Request Service

Staff, faculty, students, public

Core Services Specifics

• Provides emergency communications.
• Monitors weather emergencies and travel alerts.
• Prepares and maintains emergency operations plans, building emergency procedures, and continuity of operations plans.
• Maintains emergency applications, platforms and systems Veoci, SafeCampus, and Everbridge).
• Coordinates and issues building access authorization by issuing and receiving keys and fobs to students, faculty and independent contractors through the lock shop and EDA databases.
• Provides EM training to the university community.
• Coordinates training for Building Safety and Security Reps BSSRs).
• Coordinates test of EM systems to maintain compliance.
• Develops, maintains, and coordinates policies related to emergency management.
• FM Operations Center (operates 24/7)
  • Receives and manages work orders.
  • Monitors building automation systems (fire, HVAC, security).
  • Monitors campus surveillance, fire and other alarms.
  • Issues and receives keys.
  • Schedules EDA/Electronic Door Access and FOBS.
  • Handles general campus requests during non-business hours.
  • Maintains the UND Emergency Operations Center  EOC).

Recharge Services

N/A

Premium Services

N/A

The Human Resources department is a strategic partner with the University's leadership and its employees, supporting its mission with the design, development and delivery of innovative programs and services. Core services and competencies include recruitment and staffing, employee relations, employee development/learning and development, leadership development, compensation and benefits, HR information management, Student Employment, and regulatory compliance.

Contact

Peggy Varberg, Associate VP, Human Resources 

Human Resources Website

Customers Eligible to Request Service

Staff, faculty, student employees, applicants

Core Services Specifics

• Recruitment and Staffing
  • Assist departments/managers in Staff Recruiting including: preparation of Position Descriptions, requisitions and job postings; place advertisements; respond to applicant questions; initial screening of applicants; review and approval of all staff hires; offer letters, process/bill background checks; assist departments and new employees through on-boarding process.
  • Management of the Recruiting Software for the recruitment of UND faculty, staff, and Students.
  • Strategic Staffing advisement, including the identification and addressing of staffing implications as it relates to UND’s business strategies and plans.
• Compensation
  • Management of the compensation plans for employees (faculty and staff) at UND. Reviews compensation on each position to ensure appropriate market, job family and job band.
  • Complete all salary surveys, market benchmarks and job code/equity work.
  • Respond to requests for information regarding salaries for UND faculty and staff.
• Payroll Services (provided for UND in addition to CTS and NDUSO via an SLA for those entities)
  • Payroll administration for all employees (staff, faculty and students) at the University of North Dakota.
  • Reconcile and report all payroll, taxes and deductions, as required by law, in compliance with local, state and federal laws.
  • Preparation and distribution of Internal/External Market Survey data to departments.

*Note that departments who hire employees who reside outside of ND will be responsible for costs incurred as defined in the Remote Site Flexplace) Work Locations policy (3.12).

• Employee Benefits
  • Benefit administration for all benefited employees at the University of North Dakota.
  • Act as a liaison between benefit vendors, the institution and the employees.
  • Administer Donated Leave program.
• Talent Management-Employee Relations-Faculty and Staff
  • Development and updates of employment policies and procedures.
  • Advise departments and employees on employee relations, disciplinary and performance development.
  • Manages the disciplinary process, performance improvement plans, and letters of warning/reprimand.
  • Interpret policies and procedures in addition to employment law.
  • Investigate workplace issues and advise management on any resolution.
  • Management of the Annual Staff Performance Evaluation process.
  • Organizational Development-assisting departments with structure and position development.
• ADA accommodations for all faculty and staff at UND.
• Leave management for all staff and faculty. Includes FMLA, donated leave, military leave, etc. 
• HR Information Management:
  • Manage employee data in the HRMS system and Perceptive Content for the University of North Dakota.
  • Provide data as requested by administration, departments, employees, auditors, and the public.
• Student Employment
  • Manages all areas of student employment for UND.
  • Works in collaboration with Student Financial Aid regarding awarding dollars.
• Staff Learning and Development/Leadership Development
  • Development and presentation of Human Resources campus training to supervisors and employees, as deemed appropriate/necessary by the Human Resources Office; i.e. federal/state laws, employee relations, leadership, policies and processes.
  • Development of leadership training for all levels of staff.
  • Development of succession planning and skills gap analysis and training.
• Federal, State and Local regulatory Compliance
  • Maintain compliance with FLSA, DOL, NLRB, ADA, FMLA, ACA, I-9 etc. Compliance with all states where UND is an employer due to Remote Worksite Locations Policy.
  • Provide guidance to Purchasing and Procurement Services, Student Account Services and departments on non-employee payments/scholarships to non-resident aliens and non-U.S. entities.
  • File institution reports as required by policy, legislature and/or law with: Internal Revenue Service, state tax departments, Job Service, Bureau of Labor Statistics, Workers’ Compensation, Immigration and Nationalization Services, North Dakota University System, and State Board of Higher Education.

Recharge Services

N/A

Premium Services

N/A

The Print & Mail Center provides cost efficient, timely copy and print services, as well as mail processing services. Copiers located across campus are also managed by the Print & Mail Center to ensure that the equipment meets the needs of the users in terms of machine size, features, copy quality and copier placement.

Contact

Sherri Brossart, Manager

Print & Mail Center Website

Customers Eligible to Request Service

Students, staff, faculty, campus community

Core Services Specifics

• Supports the University by providing mail and package deliveries
  • Mail is sorted and delivered daily throughout the campus.
  • Outgoing mail is picked up from departments when deliveries are made.
  • Delivers UPS and Federal Express packages, duplicating print jobs, as well as printer and copier paper.
• Provides mail preparation services including
  • Guidance in mail piece design
  • Address printing
  • NCOA link to meet the USPS move update requirement for discounted postage rate mail
  • Address verification
  • Tabbing, folding, and inserting
• Forwards residence hall mail.

Recharge Services

• Provides/processes copy, print and related services to include black and white printing, color printing, large format printing, folding services, booklets, binding, envelopes, letterhead, and business cards.
• In conjunction with Procurement and Payment Services, provides input to departments to select satellite copiers that best meet the needs of their department, for a reasonable cost per copy.
• Monitors vendor performance in terms of service provided to the customer. CMP eliminates the need for individual departments to research and compare pricing, functionality, quality, service, and maintenance).
• Maintains the satellite copier program by billing departments monthly.
• Provides and monitors service and supplies for departmental copiers.
• Pays all invoices for purchase and copier service contracts throughout the term.
• Provides and coordinates training to key operators and users on departmental copiers.
• Pricing available at http://und.edu/finance-operations/duplicating/paper.cfm.

Premium Services

• More than one daily mail delivery/pick up to buildings/departments. Additional deliveries $60 - $100 depending on number of stops.

Risk Management & Insurance is responsible for mitigating the State’s liability to tort claims.  All claims are reported to the appropriate insurance carrier within 24 hours.  Follow-up on claims with Facilities and/or adjuster is accomplished within 30 days.  Inspections of damaged property for insurance claims is done within 24 hours of notification of loss.  Also responsible for UND’s building and contents coverage, and administration of Vector Solutions.

Contact

Linda Olson, Risk Management Officer

Risk Management & Insurance Website

Customers Eligible to Request Service

Staff, faculty, students & general public

Core Services Specifics

• Manages liability & property policies
• Prepares application for ND Risk Management premium discounts.
• Coordinates claims inspections with adjusters.
• Manages claim files for property claims.
• Reviews loss assessments for institution
• Conducts loss reporting for institution.
• Manages certificates of insurance.
• Assists in building safety inspections.
• Completes and submits annual inventory submissions to State Fire and Tornado Fund NDIRF and Inland Marine carrier.
• Conducts insurance workshops.
• Disburses claim payments.
• Chairs the Enterprise Risk Management Committee and coordinates university annual risk assessment.
• Chairs Accident Review Committee.
• Acts as liaison for North Dakota Risk Management on behalf of UND.
• Coordinates waivers, insurance requirements, and policy compliance for activities and events.
• Develops, maintains, and coordinates policies related to risk management and insurance.
• Administration of Vector Solutions.
• Assigns online Defensive Driving Course & coordinates in-person classes through NDDOT.
• Back up Administrator of Kuali Ready, UND’s Continuity of Operations Planning software.
• Works with Transportation regarding state fleet accidents and questions on use of state fleets.

Recharge Services

N/A

Premium Services

N/A

The Office of Safety is committed to providing a safe workspace, promoting safe work practices, applicable training, protection of the environment, and compliance with all required standards and regulations.  This service is provided throughout all areas of the institution. Overall, the Office of Safety is responsible for continuous compliance with a wide variety of codes and regulations, as well as ensuring that all involved are aware and trained as required. We are responsible for the Worker’s Compensation processing of employee incident reports, filing of worker’s compensation claims, loss-time claims, and working as a liaison between the employee and NDWSI. 

Our Office is responsible for the coordination of out-of-state and out-of-country worker’s compensation coverage. We perform ergonomic assessments and identify proper workstation setup as well as needed work practice changes to prevent/address cumulative trauma injuries. We are responsible for the coordination and maintenance of the Medical Monitoring Program. We are responsible for the administration of Vector Solutions Training and EHS Management Systems.

Contact

Mark Simpson, Director of Safety

Office of Safety Website

Customers Eligible to Request Service

Students, faculty, staff, campus visitors 

Core Services Specifics

• Coordinate and conduct clean up, disposal, investigation, training and compliance reporting for environmental health and safety, fire safety, laser safety, biological safety, and radiation safety.
• Provide and conduct training and audits for laboratories across the campus.
• Ensure compliance with lab policies, practices and procedures.
• Provide and conduct assistance in purchasing, waste disposal, and handling of lab chemicals.
• Maintain oversite of the hazardous chemical purchase process.
• Provide authorization for the use and handling of radiological materials.
• Authorize the purchase, storage and disposal of radiological materials.
• Coordinate the maintenance of campus emergency blue lights, fire extinguishers, AEDs, and First Aid Kits.
• Monitor radiological exposure levels.
• Maintain compliance with national, state, and local regulations.
• Coordinate the shipment, transport, and receipt of hazardous materials.
• Monitor and maintain campus critical infrastructure.
• Develop, maintain, and coordinate policies related to safety.
• Respond to various safety and environmental-related incidents, near misses and accidents.
• Ensure regulatory compliance in fire safety and provide training in all fire safety areas.
• Provide respirator mask fit testing to UND students and employees when required for UND employment.
• Coordinate biosafety cabinet certifications, fume hoods, and glove boxes for UND labs.
• Evaluate safety & health through (initially & periodically) process safety assessments, environmental monitoring, and offer general health and safety advice throughout all levels of the organization.
• Manage enrollment of the Occupational Health Plan,Bloodborne Pathogen Exposure Plan, and Respiratory Protection Plan.
• Maintain and review event approval processes, policies, and procedures.
• Administer Worker’s Comp claim filings and follow-up with employees, medical providers, and NDWSI, including out of country and out of state, as well as any loss-time claims.
• Coordinate with UND departments, including HR/Payroll, for work restrictions/transitional/modified work duty.
• Administration of UND’s Medical Monitoring Program.
• Administration of UND’s ergonomics program.
• Coordinate training requirements for compliance with departments.
• Administer the bike and PEV compliance program.

Recharge Services

N/A

Premium Services

N/A

The Staff Senate is comprised of elected representatives from each salary band to serve the following objective purposes. Staff Senate fosters a spirit of unity, pride, and cooperation by advising University administration. 

Contact

Brandon Wallace, Staff Senate President (brandon.wallace@und.edu)

Staff Senate Website

Customers Eligible to Request Service

University Staff and Administration

Core Services Specifics

The Staff Senate’s charge is:

• To serve as an active link for meaningful information exchange between staff and administration relative to issues of mutual concern.
• To provide open meetings to express, propose, represent, investigate, and debate issues. The Staff Senate, acting as an official and responsible voice in University affairs, will recommend action on issues that receive majority approval of the senators.
• To advise the President about working conditions and employment practices, including recognition, compensation and other pertinent issues.
• To promote awareness of opportunities developed by Staff Senate, encourage involvement in campus and community activities and increase knowledge of the operation of the University.

Recharge Services

N/A

Premium Services

N/A

Provides para-transit services for eligible faculty, staff, and students; provides campus shuttle services in conjunction with Cities Area Transit; provides motor pool management for the University of North Dakota.

Contact

Judy Rosinski, Transportation Manager

Transportation Website

Customers Eligible to Request Service

Students, faculty, staff and state of ND employees 

Core Services Specifics

• Para-Transit Services
  • Provide para-transit shuttle services to employees who, because of a disability, are unable to walk or otherwise travel from the closest available parking lot to their workplace or to travel intra-campus for work-related activities. The determination of whether to grant the accommodation request will be made in accordance with the University's Workplace Accommodation Policy.
  • Provide para-transit shuttle services to students who, because of special needs or a mobility impairment, cannot access the fixed campus route shuttle service. Student eligibility is determined by the Office of Community Standards.
• Campus Shuttle Services
  • Provide fixed route campus shuttle services to faculty, staff, and students in conjunction with Cities Area Transit.
  • Coordinate campus shuttle services, marketing, and outreach.
  • Serve as liaison with Cities Area Transit.
• UND Motor Pool Management
  • Provide safe, clean, and well-maintained motor vehicles.
  • Manage online motor pool reservation portal.
  • Manage long-term and temporary/seasonal motor pool vehicle assignments.
  • Coordinate vehicle repair and replacement.
  • Monitor usage of state vehicles to ensure compliance with ND Risk Management, State Fleet and UND policy.
  • Compile and prepare accident reports for ND Risk Management and complete incident reporting for UND Office of Safety.
  • Serve on UND Loss Control Committee.
  • Serve on UND Accident Review Board.
  • Service as liaison with North Dakota State Fleet.

Recharge Services

Motor pool costs for reservations and short/long-term assignments.

Premium Services

Aviation Shuttle Services.

The University Police Department serves to protect and enhance the quality of life for all who live on, work with, or visit the campus community.  The effectiveness in accomplishing this goal is measured by the absence of fear and crime in our community and by the level of respect for its efforts.

Contact

Tracy Meidinger, Assistant Chief of Police

University Police Website

Customers Eligible to Request Service

Students, faculty, staff, campus visitors, other state, local and federal law enforcement agencies, and the general public

Core Services Specifics

• Provides campus safety and security 24/7.
• Conducts various criminal and administrative investigations.
• Provides alcohol and drug awareness programs.
• Provides and maintains building security.
• Coordinates and maintains missing student protocols.
• Coordinates and provides guidance on surveillance equipment.
• Coordinates and maintains various safety programs.
• Conducts crime reports as required for compliance with UCR and Clery.
• Issues timely warnings and emergency notifications in conjunction with Emergency Management.
• Provides weapons storage options.
• Provides executive protection as required.
• Conducts and maintains partnership policing programs.
• Conducts safety planning to various constituencies.
• Acts as first responder to community incidents.
• Serves on numerous committees regarding public safety.
• Acts as a liaison with other law enforcement/public safety entities.
• Participates in regional special operations groups and task forces.
• Provides emergency preparation and response as required by the National Incident Management System NIMS).
• Provides safety escorts as requested.
• Provides battery jump start/unlock services for affiliated University community.
• Provides and maintains security for all university events (e.g. sports events, commencement). UPD charges for security at other events as needed.
• Develops, maintains, and coordinates policies related to university law enforcement and public safety.

Recharge Services

N/A 

Premium Services

Hire back charges for outside organizations, i.e., Contractors & Vendors requiring services beyond the standard police patrol service provided.  Core missions come first. Premium Services are conducted as resources are available.

Research and Instruction

• 157,629 users in Library facilities
• 11,408 physical library items circulated
• 520,781 online full text journal articles accessed
• 30,047 eBooks and streaming videos accessed
• 1,794 research consultations and 1,159 chats answered
• 2,371 students attended 193 in-person research instruction sessions; 491 attended 27 online research instruction sessions
• 1,403 students completed 23 online library tutorials
• 226 research guides, covering 63 subjects
• 1,864 interlibrary loans for CFL borrowers

Collections and Scholarly Communication

• $3,327,361.42 pent on collections, including $$ 2,061,666.00 for serials, $ $1,128,775.00 for databases, and $103,432 for books
• Records in catalog for 1,486,979 individual items, 517,018 portfolios, including more than 1.2 million physical volumes, 102,100 journals (including 81,329 e-journals), 426,273 government documents (physical and digital; or 390,658 volumes), and 254,640 audiovisual materials (including over 80,000 streaming videos)
• # Unique manuscript, archival collections 1,700 unique archival collections

Digital Library

• The library’s web site was viewed over 188,000 times, our off-campus proxy was used over 81,000 times, and visitors conducted 845,000 searches in Primo (the library’s catalog). 38,828 digital objects in the UND Scholarly Commons with more than  908,061 downloads  fiscal year 2023.
• 103,631 records cataloged by staff. 5,293 activated in ALMA

Library Administration is responsible for leadership in planning, implementation, assessment, and revision of Library programs and services.

Contact

Rebecca Bichel, Dean of Libraries and Information Resources

Chester Fritz Library Website

Customers Eligible to Request Service

All UND faculty, staff, & students. Also, secondarily, the Greater Grand Forks community, citizens of North Dakota and other libraries and universities.

Core Services Specifics

• Responsible for all administrative activities, including budget, facility, and personnel management. The unit ensures compliance with UND policies, oversees supervision of staff, and establishes budget plans.
• In collaboration with other library units, establishes acquisition and access strategies for the scholarly resources required to support the teaching, research, and service mission of UND.
• In collaboration with other library units, handles strategic planning for the libraries, including space, technology, and program/service planning and ensures that the libraries’ strategic planning is congruent with UND strategic and space plans.
• Library administration is involved in advancement of Library fundraising from public and private sources. This includes grant writing and solicitations from prospective donors.
• The unit maintains relationships with the SMHS (School of Medicine and Health Sciences) Library Resources and the Thormodsgard Law Library and ensures strong relations and communications with EERC, Music, and Geology branch libraries.
• Responsible for building and maintaining relationships with faculty, staff, and student groups, for fostering community engagement, and for representing the library across campus and beyond – locally, regionally, nationally, and globally.

Recharge Services

N/A

Premium Services

N/A

UND Art Collections facilitates the use of the University's collections of art for education, research, and community cultural enrichment in ways that forward the University's mission and goals.

Contact

Sarah Heitkamp, Curator

UND Art Collections Website

Customers Eligible to Request Service

All UND faculty, staff, and students. Members of the public. 

Core Services Specifics

• The Art Collections are displayed in many ways across the UND campus. The most visible is through the Living Art Museum, putting works of art in the hallways, classrooms, and buildings we use every day.
• Works are also exhibited at the UND Art Collections Gallery at the Empire Arts Center in downtown Grand Forks, showcasing the art to the community. Additional campus galleries managed by UND Art Collections are located on the main level of the Memorial Union (the MUG (Memorial Union Gallery)), the second floor of the School of Medicine and Health Sciences, the second floor of Skalicky Tech Incubator, and in the east atrium of Columbia Hall. There is a full listing of Living Art Museum buildings on the UND Scholarly Commons.

Recharge Services

N/A

Premium Services

N/A

The Collections department establishes acquisition and access strategies for the scholarly resources required to support the teaching, learning, research, and service missions of UND.

Contact

Laura Egan, Head of Collection Strategies

Chester Fritz Library Website

Customers Eligible to Request Service

All UND faculty, staff, and students

Core Services Specifics

• The Collections department oversees interlibrary loans and gathers information on what gaps may exist in the collections.
• The Interlibrary Loan Unit is responsible for obtaining library resources for UND patrons and sharing the library’s resources with other libraries (interlibrary loan partners) around the world. In FY 23, 1,864 interlibrary loans were obtained for CFL borrowers.
• The Collections department is responsible for acquisition, accessibility, and deaccessioning decisions for both print and electronic resources. In FY 23, $ $3,327,361.00 was spent on collections, including $2,061,666 for serials, $1,128.775.00 for databases, and $103,432.00 for books.
• The unit is also responsible for assessing the level of support and resources needed by each academic department, program, or other campus unit, and working toward ensuring we have the right collections to support faculty and student needs. Reference librarians and other librarians with collections responsibility for departments work with all departments and centers to identify and acquire necessary resources for faculty, students, and staff to conduct the business of the university, including teaching, learning, and research.
• The Collections department also handles all resource negotiations and licensing, across all formats of materials in collaboration with legal counsel, procurement, and the Office of the CIO as appropriate. This includes all licenses for shared resources, subscribed to by CFL, and/or the Health Sciences Library, and/or the Thormodsgard Law Library.

Recharge Services

N/A

Premium Services

N/A

The Library Digital Initiatives, Systems, and Services (LDISS) department is responsible for providing support of digital initiatives, library systems, digital library services, computing, telecommunications, and networks for access to information for the faculty, staff, and students of UND and, where applicable and lawful, to the public.

Contact

Will Martin, Head of Digital Initiatives Systems and Services

Chester Fritz Library Website

Customers Eligible to Request Service

All UND faculty, staff, and students. Secondarily, other libraries and institutions, and the public.

Core Services Specifics

The Digital Initiatives department manages the systems that supply the library's technical infrastructure, including its web presence, catalog, and the UND Scholarly Commons repository. It works closely with UIT, TTADA and other campus partners to:

• Make UND's scholarly work available in digital form through the UND Scholarly Commons, including copies of theses, dissertations, artwork, faculty publications and special collections
• Assist faculty with creating data management plans as part of grant applications
• Maintain and troubleshoot remote access to library resources (EBSCO, ScienceDirect, many others)
• Manage the library's web site, social media presence and related systems (Primo and LibGuides)
• Maintain and troubleshoot systems supporting library operations (Alma, self-checkout kiosks, scanners)

In FY 23, the library’s web site was viewed over 188,000 times, our off-campus proxy was used over 81,000 times, and visitors conducted 845,000 searches in Primo (the library’s catalog). The Scholarly Commons institutional repository currently holds 39,670 items which were downloaded a total of 889,845 times in FY 23.

Recharge Services

N/A

Premium Services

N/A

A combination of two departments: Reference & Research Services and Access Services. Services include providing direct assistance and guidance to CFL users and making resources available to members of the UND community and beyond.

Contact

Rebecca Bichel, Dean of Libraries and Information Resources

Chester Fritz Library Website

Customers Eligible to Request Service

All UND faculty, staff, and students. External researchers. Secondarily, members of the Greater Grand Forks community and the public in general, and other libraries and universities.

Core Services Specifics

• The Reference & Research Services Department is responsible for providing direct assistance and guidance to CFL users by identifying appropriate resources to solve their information needs, providing instruction and guidance to users in how to locate, evaluate, and use these resources, and ensuring collections meet user needs to the greatest extent feasible.
• In addition, librarians provide specialized reference and research services, instruction, and assistance with scholarly publishing to their assigned departments. They also provide assistance with Government Documents and patents.
• In FY23, librarians held 1,794 research consultations and answered 1,159 chats. 2,371 students attended 193 in-person research instruction sessions and 491 attended 27 online research instruction sessions. 1,403 students completed 23 online library tutorials. They also created and updated 112 research guides, covering 63 subjects.
• The Access Services Department includes the Circulation Unit and the Periodicals Unit. They also work closely with the ILL unit of Collections. Access Services is responsible for making resources available to members of the UND community and beyond by a) managing physical and electronic collections, including Reserves; b) providing access to resources held within the library system by answering quick informational questions and assisting users with finding materials; c) handling the circulation of materials; d) providing assistance with scanners, reader/printers, and other equipment; e) providing general building security and oversight; and generally providing superior customer service. In FY 23, 157,629 people visited the library’s facilities, 11,408 physical library items circulated, 520,781 online full text journal articles were accessed, 30,047 eBooks and streaming videos were accessed.

Recharge Services

N/A

Premium Services

N/A

Special Collections collects, preserves, and makes accessible records of enduring historical value to the University community, other scholars and interested persons.

Contact

Curt Hanson, Head of Special Collections

Chester Fritz Library Website

Customers Eligible to Request Service

All UND faculty, staff, and students. Members of the public. External researchers.

Core Services Specifics

• The Orin G. Libby Manuscript Collection, which consists of over 1,900 individual collections. The manuscript collection documents many different subjects related to ND history, including politics, business, women’s history, and more.
• University Archives, which preserves historical materials significant to UND. These consist of records from university administrative and academic offices, as well as publications such as the Dakota Student, the Alumni Review and the Dacotah annual. The Department also maintains a copy of every thesis and dissertation authored at UND. Special Collections has a formal mandate from the State Historical Society of North Dakota to collect materials related to UND.
• The Family History Room, which maintains resources to support genealogical research, specializing in Norwegian ancestry.
• The North Dakota Book Collection, which houses publications regarding all aspects of ND history and heritage. It includes publications by UND students, faculty, staff, alumni, and authors from North Dakota.

Recharge Services

N/A

Premium Services

N/A

The Technical Services Department is responsible for obtaining, processing, and providing access to materials and information resources for use by the campus community.

Contact

Rebecca Bichel, Dean of Libraries and Information Resources

Chester Fritz Library Website

Customers Eligible to Request Service

All UND faculty, staff, and students. Secondarily, other libraries and institutions and the public.

Core Services Specifics

• The Acquisitions Team creates acquisitions and serials check-in records to order, receive, claim, and process payments for print and electronic books, standing orders, print and electronic periodicals, databases, microforms, digital objects, audiovisual materials (DVDs, CDs, streaming video, and audio, etc.), maps, and other library materials.
• The Cataloging Team creates bibliographic metadata and other records, including item, serial, and acquisitions records, to describe materials and provide online access through CFL’s integrated library system (ILS), according to multiple appropriate standards. Materials are also processed to prepare them for public use. This team may also provide metadata for digital and grant-funded projects.
• The library’s catalog contains:
  • 1,516.862 Individual items
  • 1,017,714 portfolios
  • Print journals 149,985 (includes branches)   
  • Electronic journals 125,030
  • Electronic books 422,016
  • Federal documents - 245,636 portfolios; 156,309 print
  • State documents - 4915 portfolios; 55,322 print
  • AV  24,530  (includes branches)
  • Streaming video 81,317

Recharge Services

N/A

Premium Services

N/A

The Vice President for Marketing & Communications serves as the chief promotion division for the University by amplifying UND stories, fostering points of pride and engaging our community with events that celebrate and support the mission of the University.

Contact

Meloney Linder, Vice President for Marketing & Communications

Marketing & Communications Website

Customers Eligible to Request Service

President's office, vice presidents, deans, media

Core Services Specifics

• Media relations, university spokesperson, crisis communications and strategic counsel on reputation and issues management to senior leadership.
• Oversee strategic internal and external messaging prioritized by institutional strategy as determined by the president and administration.
• Campus and broader community relations to foster positive and strategic relationships including legislative and alumni relations.
• Oversee media and open record requests management and response.
• Oversee marketing and branding strategy.
• Oversee a variety of major University ceremonies and University events.

Recharge Services

N/A

Premium Services

N/A

Ceremonies and University Events works closely with UND administrators, faculty, staff, and students to coordinate a variety of major University ceremonies and University events.

Contact

Brooke Conlin, Director

Marketing & Communications Website

Customers Eligible to Request Service

President's office, vice presidents, deans

Core Services Specifics

• Ceremonies & University Events promotes UND through experiential branding opportunities and communicating positive messages, while engaging on-campus and off-campus audiences. UND events serve to celebrate institutional milestones, provide promotional opportunities, and share the culture and accomplishments of the University. The CUE team holds primary responsibility for planning and coordinating some of UND’s largest and highest profile public activities. They work as an event planning partner with UND administrative offices, academic colleges, and service units to engage 15,000+ people each year on campus, in the community, and around the state.
• Examples of such activities include: UND Commencement ceremonies (eight per year), Founders Day, Wake Up to UND, Feast of Nations, Bus Tour for New Faculty and Administrators, Presidential Inaugurations, Graduation Expos, ground-breaking and dedication ceremonies for UND buildings, and special one-time activities planned on behalf of the University.

Recharge Services

N/A

Premium Services

N/A

Marketing & Creative Services serves the strategic marketing and creative needs for the University of North Dakota, specifically for efforts related to recruitment, retention and brand/visual identity. The department’s mission is to help University programs, initiatives, students and the campus community as a whole be successful.

Contact

Jennifer Swangler, Director of Marketing & Creative Strategy

Tera Buckley, Director of Web & Multimedia Marketing

Marketing & Communications Website

Customers Eligible to Request Service

President's office, vice presidents, deans, departments by submitting a request online https://campus.und.edu/campus-services/marketing-communications/marketing-request-form.html

Core Services Specifics

• Special projects as tasked by President
  • Support strategic priorities through the UND Leads Strategic Plan.
  • Brand management, strategy, promotion and oversight, including partnering with UND Licensing to provide oversight for UND’s visual identity.
  • Manage and monitor main UND social media accounts.
  • Manage and monitor UND’s central digital signage feed.
  • Sponsor, manage and monitor texting software for current students (Mongoose).
  • Manage student persona communications on the My UND App.
  • Sponsor and co-manage Pardot CRM with Admissions and UIT.
  • Sponsor and co-manage enterprise level software with UIT (Omni Update/Modern Campus, Concept 3D/Localist, SiteImprove, TINT, Squiz, WordPress, Google Analytics, PrintFriendly, MailPoet).
  • Create and maintain a photo management system.
  • Photoshoots (as deemed of strategic importance) and headshots for faculty and staff (during designated times).
  • Manage UND’s public facing digital presence.
  • Fully manage all marketing for the Office of the President; and Admissions (undergraduate and graduate).
  • Fully manage graphic, video, and photo services for UND Communications and Ceremonies & University Events.
  • Strategically plan and manage media buying for campus.
  • Strategically plan and manage video production and photography for marketing/brand/recruitment purposes.
  • Provide master service agreements for UND departments to outsource work topree-approved vendors.
  • Partner with Facilities to provide environmental graphics and branding for campus common areas.
• Client Services (as prioritized by institutional strategies and executive leadership)
  • Strategy & Planning – client communications, project management, procurement, vendor management, budget management, strategy development.
  • Branding – training, oversight, licensing, tools.
  • Graphic Design – custom designs, logo design, business cards, stationary, letterhead, digital signage, templates.
  • Advertising – strategic planning, purchase ads, monitor performance, reporting.
  • Content – create content for high priority pieces, including copy writing, photo, and video services.
  • Web – support, content, training for sites managed through UND’s content management system (currently Modern Campus).
  • Social Media - training and consultation.

Recharge Services

N/A

Premium Services

N/A

UND Communications focuses on production of UND Today, UND Discovery, and U Letter, which are internal and external communication channels, as well as media relations to promote learning; discovery; and engagement, open records management, and student-intern administration.

Contact

David Dodds, Assistant Vice President for Communications

Marketing & Communications Website

Customers Eligible to Request Service

President's office, vice presidents, deans, departments, staff, publics, media

Core Services Specifics

We understand the value of building mutually beneficial relationships between UND and its publics. That's why we dedicate significant resources to tell our stories in the local, state and national media.

• Communication Services
  • News releases, media advisories and news conferences.
  • U-Letter, mass mail, blog updates, and other internal communications management.
  • Strategic and crisis communications management.
  • Communications support for the Office of the President.
  • Communications support for the Office of the VP for Research & Economic Development and the VP for Academic Affairs/Provost.
  • Hometown news, honors, and recognitions.
  • Spokesperson and media engagement prep and training.
  • UND Today production.
  • Media and open record requests management and response.
  • UND Discovery Newsletter.
  • Proliferation of published faculty articles in The Conversations.
  • Administration of student internship program in digital journalism.

Recharge Services

N/A 

Premium Services

N/A 

Provides IT strategic planning, oversight of University Information Technology (UIT), vendor and contract management, large IT project management, collaboration with academic and administrative units, CTS and other IT units, NDUS and SBHE liaison for all University technology needs.

Contact

Madhavi Marasinghe, Associate VP & CIO

Office of CIO Website

Customers Eligible to Request Service

Faculty, staff and students

Core Services Specifics

• Provide vision and strategy for the University’s information technology to advance its academic and research mission
• Provides oversight to the newly formed University Information Technology (UIT) unit while providing guidance to support technology across the university
• The CIO is the top liaison to North Dakota University System (NDUS) Core Technology Services (CTS) and works in collaboration with other university department/college IT units
• Large scale IT project management and implementation
• Vendor and contract management
• Policy/procedures development and implementation

Recharge Services

N/A

Premium Services

N/A

Provides management services for all University Information Technology (UIT) related projects.

Contact

Madhavi Marasinghe, Associate VP & CIO

University IT Website

Customers Eligible to Request Service

UND Campus with approval from the CIO

Core Services Specifics

• Facilitate the development of project charters and gain approval or assist project sponsor or initial project team with the development of the charter and approval process; conduct project kick-off meetings
• Facilitate sessions to gather business requirements; review historical information such as strategic plans, project proposals, business cases, funding information, etc.
• Develop and implement the project plan to include determining the scope and deliverables of the project, identifying the work required to successfully complete the project, establishing schedules, preparing a project budget and staffing plan, identifying and assessing risks and issues, and gaining acceptance of the plan
• Coordinate tasks and manage overall project execution; manage project schedule for the timely completion of the project and milestones
• Monitor and manage project costs so the project is completed within budget; facilitate timely and accurate project invoicing and monitor receivables for project
• Manage changes to the project including cost, schedule, scope, and quality
• Monitor and manage project quality so that the deliverables will satisfy the needs for which the project was undertaken
• Monitor, manage and respond to risks and issues
• Provide oversight of vendors, consultants, and outsourcing services to manage deliverable acceptance and ensure compliance with contracts
• Perform project post-implementation activities such as soliciting feedback from stakeholders, preparing a post-implementation report, and archiving information
• Indirect supervision for staff assigned to projects. This may include training plans, task assignments, and performance feedback to the direct supervisor
• Administer TeamDynamix by creating/removing accounts, assisting with creating and running reports
• Provide workflow and/or process improvement guidance and support

Recharge Services

N/A

Premium Services

N/A

Provides services related to the management of records on all mediums throughout their life cycle.

Contact

Chris Carper, Records Manager

Office of Records Management Website

Customers Eligible to Request Service

UND Faculty & Staff, excluding the School of Medicine and Health Sciences & UND Records Coordinators

Core Services Specifics

• Develops and maintains a university records retention schedule in conjunction with NDUS and ND ITD:
  • Reviews and recommends records management operations for UND departments
  • Assists departments with the management of active and inactive records
  • Works with administrators and users to migrate records to electronic content management systems
  • Manages the systematic disposition of records and assists departments in the completion of all documentation related to the disposition
  • Assists departments in the creation and implementation of standard filing systems
  • Coordinates university records management training programs
  • Collaborates with departments, stakeholders and the Office of Attorney General – UND General Counsel on the implementation, maintenance, and removal of holds
  • Assists departments with records management needs during any transition
  • Collaborates with the UND Department of Special Collections and departments to ensure historically relevant records are protected
• Manages the UND Records Management Disposition application utilized by departments to disposition records:
  • Manages the vendor relationship for shredding services and pays for expenses related to destruction services
  • Trains record coordinators regarding the transfer of records for destruction or archiving
  • Communicates service requests from UND departments to the vendor
  • Consult with appropriate UND or NDUS IT professionals regarding opportunities to improve records management functionality or processes in a department
  • Participate in meetings with departments and IT to identify the appropriate solution
  • Work with the department to ensure that records functionality and disposition are applied consistently in the new solution

Recharge Services

N/A

Premium Services

N/A

Evaluates non-standard software and electronic resource purchase requests.

Contact

Madhavi Marasinghe, Associate VP & CIO

Office of CIO Website

Customers Eligible to Request Service

Faculty and staff – request through the non-standard software request form

Core Services Specifics

• Software and electronic service requests will be evaluated for need, consistency and fit with UND strategic goals
• Participate in RFP for technical requirements
• Work with procurement, legal, and purchasing office to complete a contract
• If NDUS approval is needed, CIO will work with NDUS CIO to complete the approval process
• Assess VPAT for accessibility and HECVAT for security

Recharge Services

N/A

Premium Services

N/A

Provides stable, secured, redundant, and reliable wired and wireless network services. Services are provided in collaboration with Core Technology Services (CTS) as defined by the Service Level Agreement between UND and CTS.

Contact

Janna Kruckenberg, Director, Applications and Integration Services 

University IT Website

Customers Eligible to Request Service

IT staff responsible for department/college with CIO approval

Core Services Specifics

• Design, plan, engineer, install and provide a physical and virtualized network with high availability and redundancy
• Provide local and worldwide network access to all campus
• Single central campus network with redundancy
• Upgrades, maintenance, documentation of hardware, warranty status, usage patterns, evaluation of usage patterns
• Provide secure VPN access to on campus resources from off campus
• Assist end users with troubleshooting network issues
• Plan for new buildings, expansions and cost assessments
• Wired:
  • Minimum of 1GB wired from building to the core network
  • Academic buildings - 10GB from exterior to core
  • Non-academic buildings (most support and administrative) - 10GB to core
• Wireless:
  • SSIDs Eduroam, UND Open, UND Guest, and UND Secured
  • Wireless access points based on standards and density

Recharge Services

N/A

Premium Services

• Residential Halls
• Academic/research buildings upgrade 40GB to core

Installs and maintains copper and fiber-optic cabling for the campus.

Contact

Kali Haddock, Unified Communications Manager

Unified Communications Website

Customers Eligible to Request Service

Staff, faculty, students in residence halls

Core Services Specifics

Recharge services only

Recharge Services

• Participate in campus communication improvement/upgrade reviews and provide input to best cabling solutions 
• Evaluate campus communication improvement/upgrade needs and provide input to best solutions
• Meet with architects and engineers to review plans and drawings to ensure the best communications solution is in place
• Attend new building construction meetings to ensure all communications cabling specified will meet current and future needs of the building 
• Install and maintain multi-paired cable in manholes
• Maintain manholes
• Install and maintain communications cabling in duct bank conduits

Premium Services

N/A

Installs and maintains telephone sets assigned to individuals on campus.

Contact

Kali Haddock, Manager, Voice Delivery

Unified Communications Website

Customers Eligible to Request Service

Staff, faculty, students in on campus housing

Core Services Specifics

Recharge services only

Recharge Services

• Install and troubleshoot telephone services 
• Work with departments to determine needs then recommend services that will best serve them 
• Purchase systems based on the determination of customer needs
• Maintain telephone inventory to include location and cabling information 

Premium Services

N/A

Administers telephone system for customers.

Contact

Kali Haddock, Manager, Voice Delivery

Unified Communications Website

Customers Eligible to Request Service

Staff, faculty, students in on campus housing

Core Services Specifics

Recharge services only

Recharge Services

• Administer telephone, voice mail and other associated systems 
• Evaluate requests for services by departments and ensure their needs are met 
• Research and evaluate new technologies for possible enhancement to how our customers are served  
• Work with vendors to acquire the necessary products to fulfill customer requests  
• Update existing equipment and software when needed to continue expected service to customers
• Provide training on telephone features and procedures 

Premium Services

N/A

Implements cybersecurity best practices and conducts cybersecurity monitoring for UND centralized enterprise applications and networks. Responds to cybersecurity incidents, audit systems, develop policy procedures, support end point security for the community. Services are provided in collaboration with Core Technology Services (CTS) as defined by the Service Level Agreement between UND and CTS.

Contact

Chad Damm, Information Security Officer

Office of CIO Website

Customers Eligible to Request Service

Distributed IT Units responsible for department/colleges.  Other customers include general council, FBI, and Police Departments.

Core Services Specifics

• General cybersecurity monitoring
• Network security – monitoring and settings
• Enterprise system/application security
• Address abuse complaints
• Risk assessment and vulnerability scanning
• Policy and procedure
• Distributed cybersecurity templates, best practices
• Scanning and monitoring of endpoints and other campus systems
• Security incident forensic and investigation
• Endpoint protection – log, audit, respond, and mitigation
• Phishing and malware notifications and response
• PCI Compliance in collaboration with PCI Committee
• Office 365 Litigation Hold requests
• Open Records email search requests
• Provide policy and guidance on data privacy and protection
• Cybersecurity awareness education and training

Recharge Services

N/A

Premium Services

N/A

Manages data center and facility provisions. Services are provided in collaboration with Core Technology Services (CTS) as defined by the Service Level Agreement between UND and CTS.

Contact

Madhavi Marasinghe, Associate VP & CIO

Office of CIO Website

Customers Eligible to Request Service

IT Unit staff with CIO approval

Core Services Specifics

• 24x7 day staffing and/or monitoring of data center environmental and security
• Uninterruptible power supply (UPS) units with battery power backup with adequate supply for transition to generator and automatic changeover to generator
• Dual 400KW (460KW peak) generators designed to support the load for all equipment power and cooling. University facilities personnel maintain fuel levels to ensure 24x7 uptime
• Raised floor, climate-controlled environment separate from the building HVAC
• Redundant 10G links from the campus core network to the data center in a highly redundant switch and one Gigabit link to stackable switch, along with a minimum of 1Gigabit network access per server NIC
• Automated early-warning fire detection and suppression systems
• Operating temperature range of 68°-75° F. with a relative humidity range of 40-55%
• Standard security policy and procedures which limit access for non-data center staff
• Cabinet space in CTS standard cabinets
• Racking/stacking and decommission of customer equipment

Recharge Services

N/A

Premium Services

N/A

IAM is a centralized identity management service for provisioning user accounts and synchronizing passwords and data information. IAM helps simplify and standardize user accounts, group membership and passwords by managing one user ID and password. IAM can be used to provide sign-on capability with University resources and passwords. Services are provided in collaboration with Core Technology Services (CTS) as defined by the Service Level Agreement between UND and CTS.

Contact

Janna Kruckenberg, Director, Applications and Integration Services

Office of CIO Website

Customers Eligible to Request Service

Distributed IT Units

Core Services Specifics

• Administration of IAM system
• Account provisioning using PeopleSoft
• User account services, password resents, synchronization
• One-off account creation
• Auditing
• Change management
• End-user requirements to use the service for major enhancements
• Disaster recovery and backup

Recharge Services

N/A

Premium Services

N/A

Provides software administration for video surveillance for campus and liaison for emergency notifications for UND.

Contact

Bryon Hills, Manager of Systems and Applications

University IT Website

Customers Eligible to Request Service

UND Campus

Core Services Specifics

• Administration of campus-wide video camera surveillance system within UND network
• Campus liaison for State emergency notification system
• Create and review the documentation on systems and processes

Recharge Services

N/A

Premium Services

N/A

Provides technology support for eligible customers.

Contact

Bryon Hills, Manager of Systems and Applications

University IT Website

Customers Eligible to Request Service

MIRA Service and Primary Units 

Core Services Specifics

• Setup, support, maintain, and audit servers and applications
• Ensure availability of systems through redundancy of data and servers 
• Coordinate client application upgrades 
• Setup and maintain specialty/security computers 
• Ensure system security is performed and meets industry standards 
• Create and review the documentation on servers and specialty applications  
• After hours on call support for servers and specialty applications  
• Delivery of service: In-person, remote sessions, phone, email 
  • Critical issues: one hour 
  • Other requests: one business day response 
  • Resolution times: dependent upon nature/severity of the problem 
• Provide contact information to department leads for After Hours  
• Any additional licensing, services, or features beyond the existing agreements. Quotes will be available upon request

Recharge Services

N/A

Premium Services

• Department/college specific server and application administration

Provides tiered (IaaS, PaaS, SaaS) hosting utilizing NDUS data center to support departmental servers and applications. Supported operating systems include Windows OS and RedHat Linux OS. Both virtual and physical environments available. Services are provided in collaboration with Core Technology Services (CTS) as defined by the Service Level Agreement between UND and CTS.

Contact

Janna Kruckenberg, Director, Applications and Integration Services 

University IT Website

Customers Eligible to Request Service

MIRA Service and Primary Units

Core Services Specifics

• Enterprise Solutions - UND web, UPrint
• IaaS – allow UND to manage OS and application while CTS manages hardware, storage, and virtualization
• PaaS – CTS installs and maintains hardware and OS software. UND installs and maintains application software
• SaaS – CTS installs and maintains hardware, OS, and application software
• Estimate cost for required environment
• Apply best practices for UND to manage and administer services IaaS, PaaS)
• Setup environment and allocate resources
• Monitor security and conduct vulnerability scanning
• Backup and recovery
• Server replacement
• Requirement assessment for type of service
• Administration and server support for High Performance Computing cluster

Recharge Services

N/A

Premium Services

• Department/college specific infrastructure

Provides audio/visual equipment support for eligible customers.

Contact

Madhavi Marasinghe, Associate VP & CIO

University IT Website

Customers Eligible to Request Service

Staff, faculty and students in service and primary units (with the exception for School of Medicine and Health Sciences, College of Engineering, Energy & Environmental Research Center, and John D. Odegard School of Aerospace Sciences).

Core Services Specifics

• Research, recommend, procure, and install audio/visual equipment
• Operate, maintain, modify, and upgrade public address and audio/visual systems
• High level audio/visual troubleshooting
• Setup sound systems
• Assist clients/presenters with computer setup for activities
• Troubleshoot and support digital signage
• Create and review the documentation on systems and processes - Delivery of service: In-person, remote sessions, phone, and email - Response times: two business days
• Resolution times dependent upon the nature/severity of the problem
• Moderation of services is not part of the scope

Recharge Services

N/A

Premium Services

N/A

Classroom Design & Learning Spaces is committed to making the use of instructional technology in the classroom as convenient and reliable as possible. We design and manage all general-purpose classrooms on campus.

Contact

Madhavi Marasinghe, Associate VP & CIO

University IT Website

Customers Eligible to Request Service

Department Chairs with approval from Deans, Senior Administration with final approval from the Provost and VP for Finance required.

Core Services Specifics

• Design, installation, programming, maintenance, training and support of classrooms, conference rooms, recording studio, and other learning spaces across campus
• Provide design work for capital projects
• Maintain and support classroom technology in general classrooms.
• Provide support and technical training to instructors
• Provide remote support options in classrooms for emergency support
• Report maintenance room issues (other than technology) to Facilities
• Research technology to augment functionality and capabilities of learning spacing
• Maintain inventory and audit equipment installed in classrooms
• Develop means and methods to adapt new and old technology to work together
• Provide A/V consultation to distributed IT teams and colleges
• Provide AV equipment for checkout to faculty/staff

Recharge Services

N/A

Premium Services

• Labor for additional services for enhanced and department classrooms

Provides classroom and learning spaces support and technical training to the instructors who utilize them.

Contact

Madhavi Marasinghe, Associate VP & CIO

University IT Website

Customers Eligible to Request Service

Faculty, staff

Core Services Specifics

• Provide technology support to general classrooms
• Provide backup support for distributed IT as needed.
• Report maintenance issues (other than technology) to Facilities
• Provide AV equipment for checkout to faculty/staff
• Provide remote support options in classrooms for emergency support

Recharge Services

N/A

Premium Services

N/A

End-point support and management for UND owned computer equipment that meets technology standards. Includes malware removal, computer imaging, software installation, and configuration.

Contact

Madhavi Marasinghe, Associate VP & CIO

University IT Website

Customers Eligible to Request Service

Staff & faculty

Core Services Specifics

• Apple and Dell Warranty Services
• Full computer support for UND owned computers less than five years old, including Apple, Dell, Microsoft, and Lenovo. Computers between five - seven years old will be assessed for feasibility of support as requests for support are received. Support may be limited for computers between five - seven years old and one - two devices are supported per user. Computers older than seven years will not be supported and must be sent to surplus.
• UND owned Mobile devices (iPad, iPhone, Android, Chromebooks, etc.) will receive limited support as tertiary/supplemental devices. UIT personnel will assist in initializing the devices, connecting to Campus WIFI, and setup email in the Microsoft Outlook App. All other issues will receive good faith effort, but may be beyond the scope and capabilities of personnel to fulfill the request.
• Malware removal on UND owned devices
• Computer imaging on UND owned devices
• Software installation and configuration on UND owned devices
• Setup and deploy new computer purchases for users and redeploy replaced computers
• Create and review the documentation on systems and processes
• Configure and manage end-points through Group Policies, SCCM, InTune, JAMF, and ITAM solutions

Recharge Services

N/A

Premium Services

Onsite tech support

Procures equipment, surpluses equipment, provides reports on UND owned devices, and makes recommendations for replacements.

Contact

Joneen Iverson, Manager, IT Asset

University IT Website

Customers Eligible to Request Service

Staff & faculty

Core Services Specifics

• Asset management and inventory control, including surplus
• Maintain an inventory tracking solution for all university IT assets.
• Work with departments to determine purchasing needs and place orders
• Create and review the documentation on systems and processes
• Provide an inventory report to each college/department to assist with the replacement cycle

Recharge Services

N/A

Premium Services

N/A

Provides technology support for residence hall students.

Contact

Bryon Hills, Manager of Systems and Applications

University IT Website

Customers Eligible to Request Service

Residence hall students

Core Services Specifics

Premium services only

Recharge Services

N/A

Premium Services

• Assist residents with technical issues at ResNet Office and in residence halls
• Assist residents with network troubleshooting in residence halls
• Create and review the documentation on processes
• Delivery of service:
  • In-person, remote sessions, phone, email
• Response times:
  • Critical issues two hours, other requests two business days
• Resolution times dependent upon the nature/severity of the problem

Provides support via chat, phone, support tickets and email.

• Main UND Tech Support Help Desk (701.777.2222)
• Hours available:
  • Monday through Thursday: 8 a.m. – 8 p.m. CST
  • Friday: 8 a.m. – 4:30 p.m. CST
  • Saturday: 12 p.m. - 4 p.m. CST
  • Sunday: 4p.m. – 8 p.m. CST
• Spring, Summer, Winter Break Hours:
  • Monday through Friday: 8 a.m. – 4:30 p.m. CST

Contact

Daniel Garner, Lead User Support Specialist

Carl Hermanson, Student Services Lead

University IT Website

Customers Eligible to Request Service

Faculty, staff, students, affiliates, non-credit users and prospective students

Core Services Specifics

• Support to students, faculty, and staff on UND and NDUS supported systems and services including, but not limited to: Campus Connection, Blackboard, HRMS, Finance, Office 365, YuJa, Zoom, Qualtrics, Citrix, Duo multi-factor authentication, etc.  
• Development of technical help guides, basic, self-service tutorials, and knowledgebase - create/maintain instructional web content, YouTube videos, knowledgebase articles, etc.
• Manage username changes, migrating email to a new account, updating Duo profiles and accounts, and other identity management systems
• Provide campus notifications for upcoming and critical outages and notify users of compromised accounts, reset password, unblock accounts.   
• Administer Office 365 accounts including: Teams, Bookings, assist with creating Microsoft resources, and troubleshooting issues
• Assist with and troubleshoot network and desktop issues
• Assist with student print management solution issues and order paper, supplies and request service for kiosks, MFP’s, and print stations
• Create and review the documentation on systems and processes
• Response times: Critical issues - four business hours, other requests - eight business hours. Response time may vary depending upon service volume (example: the beginning of the semester)
• Resolution times dependent upon the nature/severity of the problem
• Apple and Dell Warranty Services (UND Owned & Student Owned)
• Personal computer repair (Students Only)
• Makerspace Services including 3D Printing
• Manage checkout equipment – laptops, MIFIs, iPads (Current UND Faculty, Staff, and students)

NOTE: Users pay for material costs or any needed parts on out of warranty devices.

Recharge Services

N/A

Premium Services

N/A

Provides technology support for streaming events.

Contact

Madhavi Marasinghe, Associate VP & CIO

University IT Website

Customers Eligible to Request Service

President, Vice Presidents, and Senate Chairs

Core Services Specifics

• Core service limited to university wide events such as Town Halls
• Coordinate with event sponsor on requirements
• Provide a professional webinar experience with the UND branding and if needed, school song
• Create webinar links for streaming sessions
• Send personalized connection links to panelists
• Add events to UND webinar calendar
• Schedule test sessions
• Provide reports at the end of the session
• Provide reports and recording links

Recharge Services

N/A

Premium Services

N/A

Provides application setup and administration for purchased and homegrown software applications.

Contact

Madhavi Marasinghe, Associate VP & CIO

University IT Website

Customers Eligible to Request Service

Marketing & Creative Services and University wide projects

Core Services Specifics

• Research and recommend solutions
• Plan requirement and work with vendor and CTS to implement
• Assist with usage and integrations
• Monitor, update, and maintain application

Recharge Services

N/A

Premium Services

• Department specific applications (not University wide)

Provides custom development and maintenance of websites, applications, and databases.

Contact

Bryon Hills, Manager, Network and Systems Administration

University IT Website

Customers Eligible to Request Service

Campus wide projects (projects that have an institutional impact) and the staff, faculty and students in service and primary units (with an exception for those who provide their own technology staff including the School of Medicine and Health Sciences, Energy & Environmental Research Center, and John D. Odegard School of Aerospace Sciences).

Core Services Specifics

• Requirement gathering, scoping, research and recommend solutions
• Create, templates, tools, and processes for use in content management systems or custom websites and applications
• Create and maintain databases
• Develop and maintain custom data-driven applications
• Integrations with systems or services and create custom services
• Consulting services
• Project management
• Provide ongoing support for databases and database applications
• Develop and support interfaces to multiple systems
• Create web forms using PHP and SQL
• Assist in setup and maintenance of Database and Web Servers
• Ensure and test security on all database systems
• Create forms in the campus content management system
• Create and review the documentation on applications and systems

Recharge Services

N/A

Premium Services

• Department specific applications (not campus wide)

Provides web and database space for staff, faculty, and research websites affiliated and directly related to supporting UND mission.

Contact

Madhavi Marasinghe, Associate VP & CIO

University IT Website

Customers Eligible to Request Service

Faculty, staff, students

Core Services Specifics

• Standard community web environment consists of PHP and MySQL database
• Access to production environment through a web administration interface
• Each user will receive 500 MB of disk space and 250 MB of database space

Recharge Services

N/A

Premium Services

• Department specific server space (not University wide)