Academic Administration & Student Services

The Office of the Vice President for Academic Affairs/Provost provides strategic vision, leadership and support for academic excellence and integrity to further the University’s academic mission through outstanding teaching and learning, cutting-edge scholarly and creative activity, and meaningful service to the public. It provides administrative oversite and leadership for the academic affairs and enrollment management operations of the university, in addition to strategic vision, leadership, and support for a range of primary and service units central to the successful operation of the University of North Dakota.

Contact

Eric Carl Link, Provost and VPAA

Provost & Vice President for Academic Affairs Website

Customers Eligible to Request Service

Faculty, Staff, Students

Core Services Specifics

• Provides support to Academic Deans who report directly to the Provost.
• Provides support to colleges through the various offices that report to the VPAA. See additional agreements listed under Academic Administration.
• Oversees curricular processes and program evaluation.
• All Academic Affairs Council, State Board of Higher Education, and North Dakota University System academic processes are handled in the office.
• Provides support for faculty recruiting and appointments, promotion and tenure processes, including post-tenure review processes, grievances and leaves, faculty awards, faculty evaluations, contracts, policy and procedures development and updating.
• Provides support to University Senate and course release support to University Senate academic leadership.
• Provides strategic academic leadership, vision and support for the University in areas including, but not limited to, program development, structure, positioning, delivery, effectiveness, and viability.
• Provides HR support to faculty and staff in academic affairs.
• Provides leadership and vision for key elements of the current UND LEADS strategic plan.
• Provides support and leadership for faculty, staff, and student recruitment and retention success, opportunities, and practices.
• Serves as an institutional sponsor for the incentive-based budget model.
• Provides communication to campus by Provost, facilitates and supports shared governance through engagement with the Senate Budget Committee, Senate Executive Committee and other senate committees.
• Provides H-1B visa and permanent residency processing for faculty and staff: requesting department pays attorney’s fees and filing costs associated with filing an H-1B petition. Costs and fees for permanent residency processing are divided between the department and the employee.
• Oversees and facilitates complaints of misconduct and scholarship.
• Provides conflict management services through Sustainable Solutions,LLC.
• In partnership with other executive leaders on campus, provides leadership on issues of strategy and compliance regarding local, state, and national directives, orders, and initiatives.
• In partnership with the UND CFO, Facilities, and executive leadership on campus, provides leadership and support for space utilization, building renovations, and capital projects, especially as they intersect with the academic affairs activities of the university.

Recharge Services

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Premium Services

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The Air Force ROTC program at UND recruits and develops future Air Force officers through rigorous academic and leadership training, providing scholarships, and community service opportunities. The program supports both students and faculty, fostering a strong connection between the university and the military community. The university and the Air Force have a contractual agreement as an educational leadership pathway.

Contact

Angie Carpenter, Director of Veteran & Military Affairs

Air Force ROTC Website

Customers Eligible to Request Service

All students may apply—applicants must meet Air Force medical standards and pass a security clearance investigation / background check prior to program completion.

Core Services Specifics

• Recruits new students to UND through National and Regional recruitment and scholarship programs.
• Develops curriculum and instructs up to 36 credit hours in Aerospace Science for students in AF-ROTC.
• Prepares AF-ROTC students to become Air Force Officers with 100% occupational outplacement.
• ROTC provides additional support through advising, summer internships, leadership training, Air Force stipends, and scholarships.
• Coordinates activities to enhance retention and build affinity with the military community.
• Leads civic involvement program, building partnerships with local Military Affairs Committee within the Chamber of Commerce and with city officials to provide support for students and faculty. AF-ROTC students are dedicated to community service (Color Guard, Adopt a Highway, Ruck for Recovery, etc.).
• Works with each academic college to plan, program, and monitor progress of students toward degree completion and graduation date in accordance with the Air Force policy.
• Works with admissions, financial aid, and housing to recruit, retain, and bring national scholarship winners to UND.
• Works with Enrollment Management and Student Success to improve retention and persistence for first year students.
• Students routinely serve as Color Guard participants for the campus and Greater Grand Forks community.

Recharge Services

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Premium Services

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The Army ROTC program at UND recruits and develops future Army officers through rigorous academic and leadership training, providing scholarships, and community service opportunities. The program supports both students and faculty, fostering a strong connection between the university and the military community. The university and the Army have a contractual agreement as an educational leadership pathway.

Contact

Angie Carpenter, Director of Veteran & Military Affairs

UND Army ROTC Website

Customers Eligible to Request Service

All students may apply—applicants must meet Army medical standards and pass a security clearance investigation / background check prior to program completion.

Core Services Specifics

• Develops curriculum and instructs up to 36 credit hours in Military Science for students in the Army.
• Works with each academic college to plan, program, and monitor progress of students toward degree completion and graduation date in accordance with Army policy.
• Works with admissions, financial aid, and housing to recruit, retain, and bring national scholarship winners to UND.
• Works with Enrollment Management and Student Success to improve retention and persistence for first year students.
• ROTC provides additional support through advising, summer internships, leadership training, Army stipends, and scholarships.
• Leads civic education program, building partnerships with local agencies and city officials and provide support for faculty developing service-learning or community-based learning opportunities in their ROTC courses; ROTC students are committed to community service.
• Provides support for two ROTC student organizations (Raiders Club and Varsity Ranger Challenge).
• Coordinates activities to enhance retention and build affinity with the military community.
• Prepares Army ROTC students to become Army Officers with 100% occupational outplacement.

Recharge Services

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Esports provides the organizational and support structures to promote and facilitate intercollegiate Esport competition at UND. As such, Esports identifies and recruits student-athletes to represent UND in several sponsored game titles. Esports organizes player tryouts, team selection processes, roster designations, team practices, league memberships, competition schedules, social media promotions and other such activities that facilitate UND’s intercollegiate Esports success. Esports maintains the intercollegiate facility including the VOD review room/classroom, practice court, casting booth, nutrition station, and the Fighting Hawks Arena. Finally, Esports works with players’ academic programs to increase retention and graduation rates of its players and seeks avenues of financial support outside UND for both the program and its players. 

Contact

Jeffrey Holm, Vice Provost for Strategic Programming, Analytics, & Effectiveness

ESports Website

Customers Eligible to Request Service

Faculty, Staff, Students

Core Services Specifics

• Provides coaching to intercollegiate Esports athletes on a title and team roster (e.g., League of Legends –GreenTeam).
• Maintains the Esports Intercollegiate Facility space and equipment in good working condition.
• Arranges and provides for team travel as necessary to compete in in-person (LAN) tournaments and league championships as necessary.
• Maintains a recruiting database of high school players, potential transfers from other universities and colleges, and existing UND students and use said database for recruitment purposes.
• Provides student/athlete support in the classroom, in competition, and in life.
• Broadcasts Esports intercollegiate matches as part of league play, tournament play.
• Participate in fundraising activities to support the Esports players and teams and the intercollegiate facility.
• Develop sponsorships and other partnerships that serve one or more of the following purposes:
  • Financially support the student-athletes and/or the facility in the form of funds and/or equipment,
  • Promote the UND Esports Intercollegiate Team,
  • Aid in recruitment of competitiveesportss player.

Recharge Services

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Premium Services

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Provides leadership and vision for the Essential Studies (ES) program, which is UND’s general education program that all undergraduate students are required to complete at UND.  ES is the largest academic program on campus.   

Contact

Karyn Plumm, Vice Provost for Undergraduate Studies and Student Success

Essential Studies Website

Customers Eligible to Request Service

All UND departments, faculty and students

Core Services Specifics

• Coordinates and implements the Essential Studies Program in collaboration with the ES Committee.
• Assesses Essential Studies Learning Outcomes in collaboration with the Director of Institutional Effectiveness & Accreditation, the ES and Assessment Committees, faculty teaching ES courses, and other faculty volunteers.  
• Works with faculty, chairs, and deans to ensure that optimal number of ES courses will be offered each semester, on campus and online, in relation to ES goals and requirements, and university retention, persistence, and completion goals.
• Works with departments to educate and support their students, chairs, faculty, and advisors about the validation & revalidation of ES courses. Works with the ES Committee to support a positive and effective process for the ES validations and revalidations.
• Communicates with faculty teaching ES courses and students taking ES courses about the ES Program’s goals and intent, as well as the role the education provided by the ES Program plays for students after graduation – such as in their professional, civic, and personal lives.
• Works with students and their advisors who have advising questions, concerns and petitions regarding Essential Studies requirements.
• Serves as ES liaison to academic units and leadership throughout the university, and to support units, including TTaDA, Student Affairs, Registrar's Office, and Enrollment Services.

Recharge Services

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Premium Services

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The Office of Extended Learning Support Unit provides marketing support, course development support, registration, payment collection, customer service and overall support for Self-Paced Enroll Anytime (SPEA) courses, students, and instructors.  The unit also supports functions for online semester-based courses (see below), as well as planning, registration, payment collection, and logistical assistance with UND Community Classes and UND-hosted conferences, camps and events.  In addition, premium services are available to non-credit courses and programs and externally hosted conferences and events.

Contact

Lynette Krenelka, Director, 777-4883

Extended Learning -TTaDA Website

Customers Eligible to Request Service

UND departments

Core Services Specifics

• Self-Paced Enroll Anytime (SPEA) courses:
  • Provides overall recruitment, marketing, and communication plans for the SPEA program.
  • Assists instructors with online course development, in cooperation with TTaDA Instructional Designers.
  • Provides online admission/registration/payment website for one-stop enrollment for SPEA students.
  • Processes registrations received through OEL’s Shopping Cart:
    • Entry into TargetX for new students
    • Enrollment into course(s) in PeopleSoft
  • Processes payments.
  • Invoices students or designated third party/company.
  • Sends welcome information to students to claim account, access Blackboard, order textbooks, etc.
  • Provides rosters to instructors, evaluation results to instructors and chairs, and enrollment reports to departments/colleges.
  • Provides customer service for SPEA students and instructors (e.g., how to access course, questions about submitting assignments, where to locate forms, student’s status in the course, student end dates, etc.)
  • Provides remote proctoring set-up assistance and troubleshooting for SPEA exams.
  • Assists with posting final grades in PeopleSoft.
• Semester-based online courses:
  • Reviews online class sections in PeopleSoft to ensure proper instruction mode, location, and class notes.
  • Provides phone support for student registration questions sent from departmental liaisons as needed.
• UND Community Classes and UND-hosted Conferences, Camps and Events:
  • Collects online registration information.
  • Processes payments from participants, vendors, and sponsors, and deposits money collected into the department’s approved local funding source.
  • Distributes enrollment rosters to facilitators and/or departmental contacts.
  • Provides planning assistance to departments hosting large conferences.
  • Provides logistical assistance as needed for UND conferences, including information and assistance with parking, catering, safety forms, room reservations, and name badge printing.
• Other services:
  • Meets with departments to encourage online and non-credit offerings.
  • Provides administrative support to the Senate Online and Distance Education Committee (SODEC). 

Recharge Services

N/A

Premium Services

• Non-credit courses, programs and externally-hosted conferences and events:
  • Provides online registration, payment website, and website development for one-stop enrollment.
  • Creates class numbers in PeopleSoft in the Continuing Ed career for Professional Development for Educator (PDE) courses.
  • Collects and audits registrations, and processes payments.
  • Invoices students or designated third party/company.
  • Develops MOU with UND Colleges/Schools for non-credit, CEU or PDE course offerings which could include revenue sharing.
  • Transfers flow-through revenue to external client or third-party vendor.
  • Sends welcome information to students to claim account, access Blackboard, etc.
  • Sends rosters and other enrollment reports to instructors and/or department contacts.
  • Provides customer service for students and instructors (e.g., how to access course, questions about submitting assignments, where to locate forms, student’s status in the course, student end dates, etc.)
  • Sends certificate of completion, as applicable, at conclusion of course.
  • Assists with posting final grades in PeopleSoft (for PDE courses).

The Office of the Vice Provost for Faculty Affairs provides support, resources, and opportunities for UND faculty success, professional and leadership development, shared governance, and faculty recognition.

Contact

Randi Tanglen, Vice Provost for Faculty Affairs

Faculty Affairs Website

Customers Eligible to Request Service

Faculty, staff

Core Services Specifics

• Faculty Policy and Processes:
  • Oversees tenure and promotion policies, processes, and implementation, including post-tenure review.
  • Leads policy development and implementation for faculty-related issues.
  • Ensures policy compliance and consistency across colleges and units.
  • Coordinates faculty processes such as Chester Fritz Distinguished Professors, Honorary Degrees, developmental leave, and Emeritus status.
• Faculty Support and Retention:
  • Offers programming and support for policy-related initiatives (e.g., tenure and promotion workshops, developmental leave sessions).
  • Provides professional development opportunities such as Faculty Learning Communities, writing groups, webinars, and training.
  • Coordinates New Faculty Orientation, onboarding, and ongoing engagement events.
  • Maintains institutional memberships (e.g., NCFDD) to expand faculty development resources.
  • Supports colleges in faculty recruitment and retention strategies.
• Faculty Leadership Development:
  • Plans and implements leadership programs such as the Chairs Leadership Institute and Faculty Affairs Leadership.
  • Offers leadership webinars, book reads, and facilitated discussions.
• Faculty Recognition and Awards:
  • Provides oversight for university-level faculty awards and recognition.
  • Offers coaching and mentoring for faculty pursuing national awards and fellowships such as Fulbright awards.
• Grant and Program Administration:
  • Manages and allocates funds for the UND CONNECT Faculty Grant Program, supporting faculty–community partnerships.
• Faculty Data Collection and Reporting:
  • Collects, analyzes, and reports on faculty-related data (e.g., retention, attrition).
  • Coordinates and provides support for the campus-wide implementation of the Faculty Success platform.
• National Scholarships and Fellowships:
  • Advises and guides students applying for national and international awards (e.g., Fulbright, Goldwater, Truman, Rhodes).
  • Supports applications, campus endorsement processes, and interview preparation.
  • Conducts workshops and outreach to promote opportunities and engage faculty mentors.
  • Recognizes and publicizes student achievements to enhance UND’s profile.

Recharge Services

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Premium Services

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Offers support and professional development for students enrolled in graduate education programs; serves as a liaison between (and in partnership with) graduate programs, academic deans, VPAA, VPSEM, MCS, and Admissions offices.

Contact

Laura Look, Director

Graduate Studies Website

Customers Eligible to Request Service

Current and previously enrolled graduate students, academic departments, faculty and staff

Core Services Specifics

• Administration and Policy:
  • Maintains graduate education policies, procedures, and assessment. SGS maintains all policies regarding graduate education at UND.
  • Develops and maintains the graduate student handbooks – Guide to Graduation and Dissertation and Thesis Style Guide.
  • Manages the creation and maintenance of all SGS forms within the DocuSign system.
  • Maintains official graduate student records and databases to track student status, submits data to departments and colleges, and provides faculty and staff advisors access to information regarding their advisees’ progression toward graduation.
• Support to Graduate Students:
  • Monitors the degree progression for current students. Actions and processes involved include, but not limited to, to encourage registration and timely completion: review/approve forms and requirements for graduation, communicate with students/faculty/staff, determine eligibility for graduation, and probation and dismissals.
  • Review and process graduate student petitions.
  • Provides student service advising to graduate students on School of Graduate Studies’ policies, procedures, and requirements for graduation. Provide proactive outreach to students to support graduate student success at UND.
  • Provides graduate student involvement, outreach, events and support including professional development opportunities in the Gershman Graduate Center. Creates student workshops, offers the Accelerate to Industry (A2i) program, facilitates student events, marketing, communications, advocacy, survey development and financial awarding.
  • Develops and utilizes an alumni network to facilitate graduate education and outcomes.
• Support to Graduate Faculty and Departments/Colleges:
  • Provides ongoing support of and training for graduate program directors and all graduate faculty on best practices in the areas of admissions, marketing, recruitment, student management, retention and completion, mentoring and advising, and program review/assessment.
  • Assessment of graduate education market and graduate student outcomes.
  • Performs program reviews with departments in conjunction with Provost’s office.
  • Facilitates new graduate program development processes in cooperation with the schools and colleges of UND.
  • Facilitates policies and processes at UND related to graduate faculty status at UND.
• External Relations:
  • Represents graduate education at UND to local, state, and national stakeholders.
  • Develops relationships with industry partners to promote collaboration resulting in positive experiences and opportunities for graduate students.

Recharge Services

N/A

Premium Services

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Provides courses and support for students enrolled in the Honors program through oversight of administration, curriculum, student and faculty support.

• Recruits 200+ new students to UND through the University Honors Program.
• Provides Honors-specific courses for students enrolled in the program and facilitates course offerings for Honors credits in other departments.
• Provides retention experiences to Honors students through advising, study abroad, residence hall, and other programming.

Contact

Merie Kirby, Director

Honors Program Website

Customers Eligible to Request Service

Honors students, faculty

Core Services Specifics

• Administration: Manages and supports 4 core Honors faculty/staff and affiliated instructors; provides leadership and administration for recruitment, advising, instruction, and retention efforts for 600+ students in Honors who typically double major.
• Curriculum: Honors seminars are offered in a variety of topics each semester by Honors faculty. Works individually with faculty (approximately 18 per year) in other departments on offering Honors sections or seats, and ensures each semester's course offerings include a range of ES and disciplinary options for our students; responsible for validation and revalidation paperwork for HON courses.
• Student support: Coordinates and oversees up to 50 undergraduate senior projects per academic year; these are high-impact practices that serve to retain students at UND.
• Student applications for national scholarships: In collaboration with Fellowship Coordinator, encourages and supports applications to national scholarships, including the Truman, Fulbright, Critical Language Scholarships that help bring distinction to students and UND.
• Faculty support: In collaboration with TTaDA, leads workshops and provides support for affiliated faculty regarding Honors pedagogy and the implementation of high-impact practices, including teaching abroad opportunities.
• Leads civic education program through HON 260, building partnerships with local agencies and city officials and provides support for faculty developing service-learning or community-based learning opportunities in their Honors courses; Honors students contribute approximately 5,000 hours of service to the community annually.
• Student advising: Provides academic-year advisement for a minimum of 200 students; provides faculty/staff support for one Honors student organization (HPSO).
• Retention: Provides freshman orientation to promote student retention and success as they transition to the university community;   coordinates approximately 8-10 extracurricular Honors activities to attract and retain students; offers Honors tuition waivers to at least 50 new students each year; collaborates with departments/majors (e.g., engineering and nursing) to provide clear pathways for students to complete majors with Honors status; and offers a workshop series aimed at developing students’ competitiveness for scholarship/fellowships, as well as cultivating balance between work and life.
• Recruitment: Hosts “Honors Breakfasts” the morning of Admitted Student days in spring to connect with prospective students and their parents; staffs tables at Saturday Visit Days and prospective student resource fairs throughout year; works with TRIO to connect with local high school students in their summer program.
• Staffs tables at New Student Orientation week in July, Fall Open Houses, Junior Preview days, and the Major/Minor fair in the Fall.

Recharge Services

N/A

Premium Services

N/A

Assessment of student learning for both cocurricular and academic programs is both required for accreditation and expected as a component in maintaining quality educational programs. Institutional accreditation is essential to the continued functioning of the university.  Requirements for ongoing accreditation involve regular reporting as specified within the Pathways accreditation system, completing the Annual Institutional Data Update, and submitting information for approval of new UND academic programs or in response to accreditor requests.  This office oversees all UND efforts in both areas.

Contact

Shane Schellpfeffer, Director of Institutional Effectiveness & Accreditation

Institutional Effectiveness & Accreditation Website

Customers Eligible to Request Service

The university as a whole and all academic departments, faculty, and staff, as well as cocurricular units.

Core Services Specifics

• Oversee and coach assessment throughout Academic Affairs programs by meeting with faculty in departments after Assessment Committee reviews to provide and explain feedback.
• Oversee and assist with assessment needs throughout applicable cocurricular units by meeting with staff to provide explanations and feedback.
• Meet with faculty in departments subject to upcoming reviews to ensure they are prepared and on track with assessment activities.
• Facilitate and support the University Assessment Committee.
• Be available on demand to individuals or departments/programs requesting assistance with assessment.
• Initiate assessment improvement efforts in cases where departments appear to have special needs for consultation.
• Participate in institutional service as requested and/or as needed in support of assessment progress across the institution.
• Participate in planning and delivering faculty development activities that can and should also support assessment.
• Oversee and archive the collection of annually reported assessment data and documentation from departments.
• Partner with Vice Provost for Undergraduate Studies and Dean of Graduate Studies to conduct annual Academic Program Reviews.
• Partner with the Essential Studies program director on Essential Studies program assessment efforts to facilitate assessment of Essential Studies learning goals.
• Oversee all institutional accreditation requirements to ensure continued accreditation.
• Respond to all HLC information requests.
• Assist with individual programmatic accreditation, as requested.
• Initiate HLC information and/or program approval requests as desired/needed by deans and administrators.
• Manage HLC’s Quality Initiative Process. 

Recharge Services

N/A

Premium Services

N/A

The International Center is focused on building connections with students, faculty, staff, and the community to encourage appreciation of and support for international students.

Contact

Manuela Gabriel, Director

International Center Website

Customers Eligible to Request Service

Students, prospective students, staff, faculty

Core Services Specifics

• Provides leadership and management of academic load advising, programming, and ongoing education for international policies for new and current students to reduce interruptions to their education.
• Oversee, create, and maintain federal F, J, and M immigration records in the Student and Scholars, Exchange Visitor Information System (SEVIS) as is required by USCIS and the U.S. Department of State. Provides a welcome letter, copy of the State’s brochure, appropriate forms, instructions for payment, and other matters per regulation.
• Collaborates with University Admissions to recruit international students undergraduate and graduate.
• Provides services necessary to accept and enroll international students through compliance and interpretation of regulations and maintenance of appropriate forms.
• Develop, create and implement international students with orientation.
• Meets with international students and departments to provide support for various academic requests including, but not limited to, applications for reduced course load, applications for Curricular Practical Training (CPT) and Optional Practical Training (OPT), and transfer of records in and out of UND.
• Develops and provides educational programming and cultural understanding to retain international students and raise awareness to the UND community.
• Passport processing and passport photos for U.S. citizens.
• Bridge Peer Mentor Program: the program aims to assist new international students with their transition to UND and their adjustment to U.S. culture.
• English Conversation Sessions: the sessions are an opportunity to practice and enhance English communication skills in a friendly and supportive environment. Sessions are offered to international students and international students’ dependents that are 18+years old.

Recharge Services

N/A

Premium Services

• Provides orientation, information sessions, and advising to M visa holders attending UND through contracts between the Aerospace Foundation and International airlines. The International Center manages student records and requests and maintains current regulatory knowledge of the M program.  

The Office of the Registrar oversees data integrity and the student record system including operational efficiency and the academic catalog.  The office is charged with implementing all academic policies and procedures, posting degrees, preparing diplomas, verifying enrollment, maintaining academic records, classroom and course scheduling, processing transfer credits and certifying academic athletic eligibility.

Contact

Scott Correll, Registrar

Registrar Website

Customers Eligible to Request Service

Current and previous students, academic colleges, faculty, staff

Core Services Specifics

• Student Transfer Credit Services including test credit and challenge exams
• Catalog/Curriculum Processing
• Course/Classroom Scheduling
• Graduation/Diploma Processing/Student Degree Tracking/Apostille
• Campus Connection Security
• Student Registration Services to Include: Registration, Re-admits, Withdrawals, Appeals, Online/Distance education
• Records Management Services to include Transcripts, Degree/Enrollment Verification, NCAA Certification
• Provides administrative support to the University Senate and University Senate Executive Committee. Serves as a university resource for six senate committees.

Recharge Services

N/A

Premium Services

N/A

UND Strategic Programming & Innovation creates and promotes innovative opportunities for UND to adapt to the every-changing landscape of higher education ensuring UND’s academic programs align with students’ and other stakeholders’ interests and needs, workforce development, enrollment demands, underserved populations, market characteristics and trends, fiscal issues, national visibility, and lifelong learning.

Contact

Jeffrey Holm, Vice Provost

Strategic Programming & Innovation Website

Customers Eligible to Request Service

Faculty and Staff

Core Services Specifics

• Provides short and long-term strategic vision, applicable analytics, and other support for the development and improvement of academic programming as well as student opportunities and experiences associated with academic programs. These services address needs related to:
  • curricula,
  • co-curricular experiences,
  • internal and external partnerships,
  • course quality,
  • software and other course tools,
  • resource allocation and fiscal sustainability, and
  • student recruitment, engagement, and retention.
• Improves the support for and experiences of UND students who participate in online and other non-traditional programming initiatives ensuring these student populations have the necessary academic and administrative supports to success.
• Leads efforts to build strategic partnerships (locally, regionally, nationally, and globally) that will grow UND’s status as the premier educational institution in the upper plains and improve UND’s visibility and reputation at the national level.
• Provides vision and support for program development and revision through analytics, including fiscal sustainability metrics, market conditions, workforce and labor market trends and needs, marketplace demand, and other factors specific to the UND strategic plan and North Dakota economic development goals and opportunities.
• Manages and maintains compliance with any/all federal and state regulations that intersect with online and alternative programming initiatives at the university.
• Work with others (e.g., Marketing and Communications, members of the Dean’s Council) to improve visibility and access to academic programs and related initiatives.
• Creates and/or reviews, in partnership with deans and the provost, MOUs and LOIs related to strategic initiatives and partnerships, and guide such documents through the approval process, when appropriate, in cooperation with the Director of Policy and Administration.

Recharge Services

N/A

Premium Services

N/A

The mission of the Teaching Transformation and Development Academy (TTaDA) is to foster a welcoming and inclusive university community by supporting all learners to realize and fulfill their potential. TTaDA leads innovative professional development to support lifelong learning though evidence-based practices, collaboration, programming, and responsive services; TTaDA's vision is to advance an equitable culture of academic excellence.

Contact

Lynette Krenelka, Executive Director

TTaDA Website

Customers Eligible to Request Service

All UND students, faculty, staff and administration

Core Services Specifics

• Provides free, one-on-one writing consultations on writing from any discipline and at any point in the writing process starting the second week of fall and spring full semester classes and through summer semester. Students, staff, and faculty can work with a trained consultant to develop their writing skills with revision focused feedback from a peer reader. The Writing Center also provides resources such as manuals, style guides and handouts developed by the consultants.
• Provides assistance with faculty writing groups, workshops and consultations for departments, and one-on-one consultations with faculty.
• The Writing Across the Curriculum (WAC) Program provides opportunities for departments and faculty to collaborate and develop their expertise on course development with a writing focus, identifying, staging and assessing writing-related learning outcomes and classroom practices for teaching with writing.
• Develops, implements and delivers professional development programs for varying levels of faculty, GTAs, staff or administrators at the university.
• Provides staff mentoring programs each fall and spring semesters and faculty mentoring programs through the Alice T. Clark Mentoring Programs Years 1 and 2 and assists with the clinical instructors (non-tenured faculty directly from industry with no teaching experience).
• Provides support for strategic initiatives focused on UND priorities outlined through UND’s Strategic Plan.
• Provides administrative support for the Senate Faculty Instructional Development Committee (FIDC).
• Manages call, review and selection of UND’s Excellence Awards related to faculty (does not include research, governance or advising awards).
• Conducts facilitator training and offers mid-term teaching evaluations for instructional faculty (Small Group Instructional Diagnosis or SGID).
• Leads UND’s digital badging initiative collaborating across campus for the successful implementation of badges and/or micro-credentials.
• Provides instructional design services to include course design and development, consults on evidence-based practices in teaching, provides workshops/seminars on various learning technologies and instructional design practices, reviews course design and instructional quality using Quality Matters rubric and other evidence-based resources, develops teaching with technology resources for user self-help, and faculty outreach.
• Provides input on design of UND’s teaching, learning and innovation spaces.
• Provides system administration for academic technologies used across UND.
• Provides tier 2 [following University Information Technology (UIT) who serve as tier 1] academic technology support to faculty, GTAs and staff on UND and NDUS supported systems and services. Provides tier 3 support in working with vendors as needed for academic technologies.
• Provides and supports enterprise-level virtual proctoring solution to campus.
• Supports hybrid/online programs by offering proctoring communication support (e.g. support for faculty working with our virtual proctoring company), academic technology software/hardware training and troubleshooting, non-credit enrollments, provides training to UIT as necessary, develops help guides, tutorials and knowledgebase.
• Provides digital media tools and training for media conversion, editing and recording.
• Processes and manages Learning Management System (LMS) and other application requests, providing updates to UND campus as needed.
• Leads LMS analytics for UND’s campus providing training and appropriate reports to various stakeholders.
• Manages academic technology system integrations as well as data backup and storage in compliance with NDUS retention policies.
• Collaborates with vendor and/or NDUS CTS regarding overall server/system administration.
• Coordinates communication to faculty, staff and students regarding upcoming events, evidence-based practices, teaching and learning and other marketing as appropriate.
• Collaborates with UIT to ensure alignment with UND Strategic Plan.

Recharge Services

N/A

Premium Services

• Instructional design for grants and/or organizations outside of UND will be charged an average hourly rate for instructional design. Premium service fees will also be charged for those not using the UND LMS.
• Live virtual proctoring will be charged to academic colleges as a premium service.

University Analytics & Planning (UAP) serves as a resource by providing accurate, consistent, useful, timely, user-friendly and official data that can be used to assess the goals and objectives of the University of North Dakota.

Contact

Matthew Berosik, Chief Data Officer

University Analytics & Planning Website

Customers Eligible to Request Service

Faculty, Staff, Students, and the general public

Core Services Specifics

• Collects, warehouses, analyzes, and disseminates data relevant to the needs of the campus.
• Designs and conducts research studies as needed for informed decision making.
• Reports official institutional data to internal and external agencies.
• Assists UND offices and individuals with institutional data gathering or with research-related projects.
• Provides statistical and/or research consultation to help ensure data is used and interpreted correctly.
• Keeps current about best research practices, technology, and trends on higher education.

Recharge Services

N/A

Premium Services

N/A

Veteran & Military Affairs is focused on building connections with students, faculty, staff, and the community to encourage appreciation of and support for Veteran and military-affiliated students.

Contact

Angie Carpenter, Director of Veteran & Military Affairs

Veteran & Military Services Website

Customers Eligible to Request Service

Students, prospective students, staff, faculty, Greater Grand Forks Community

Core Services Specifics

• Advocate and develop institutional and state level policy and procedures to support our military-affiliated students.
• Manage benefit enrollment for veteran and military-affiliated students through compliance and interpretation of federal regulations in order for students to use their Veteran Affairs (VA) educational benefits.
• Develop and implement programming to recruit, retain and support the transition from military to student life for military-affiliated students.
• Educate and advocate for military-affiliated students by providing information to UND community regarding the difference between military-affiliated students and the general population.
• Oversee and manage several UND agreements with the U.S. Department of Defense (DoD) regarding UND’s VA funding eligibility.
• Military-Affiliated Peer Support (MAPS) program aims to assist new military-affiliated students with their transition to UND.
• Advise military-affiliated student organization.
• VMS student lounge is a student space to foster a sense of community among students, faculty and staff. The lounge includes study spaces, computer lab, kitchenette and access to staff.
• Build and foster connections with the Greater Grand Forks community through the Chamber Military Affairs Committee and the Grand Forks Air Force Base.

Recharge Services

N/A

Premium Services

N/A

Reporting directly to the President, the Vice President is committed to the general welfare and vitality of the institution and is a primary liaison between Student Affairs and other major components of the University. The VP is responsible for policy, long-range planning, budget, personnel, and coordination of the departments which together comprise the Division of Student Affairs and seeks to create a positive learning environment for all students especially outside the classroom.

Contact

Art R. Malloy, Vice President for Student Affairs

Division of Student Affairs Website

Customers Eligible to Request Service

Students, faculty, staff, parents of students

Core Services Specifics

• Provides leadership to the Division of Student Affairs (Housing and Residence Life, University Dining, Memorial Union, CARE Team and Community Standards, Pride Center, Hilyard Center, Indigenous Student Center, Greek Life, Leadership Development, Student Health Services, Student Involvement, Parent Programs, University Counseling Center, Wellness & Health Promotion, and TRIO).
• Serves as the primary liaison between Student Affairs and other major components of the University.
• Advises the President on student issues, public relationships, and partnerships.
• Provides leadership for special duties and projects as assigned by the president.

Recharge Services

N/A

Premium Services

N/A

The Community Standards & Care Network supports the campus learning environment and contributes to student learning and the overall safety and civility of the community by providing care support to our students, general advisement and campus consultation, and student disciplinary services as well as coordinating referrals and services for students in crisis or in need.

Contacts

Alex Pokornowski, Dean of Students

Tina Lindman, Assistant Director, Care Network

Linnea Nelson, Assistant Director, Community Standards

Community Standards & Care Network Website

Customers Eligible to Request Service

Students, faculty, staff

Core Services Specifics

• Administers and maintains the student conduct process and records (portions of this process are compliance based).
• Facilitates care referrals (general consultations) for students from students, families, faculty and staff.
• Review and determine the appropriate course of action to aid, advocacy and consultation to faculty, staff, students, and others.
• Responds to student and campus crisis, critical and/or emergency situations. This includes serving on, supporting, and providing leadership to the Care Network and the Behavioral Intervention Team (portions are compliance based).
• Provides education to all incoming students as it relates to alcohol, drugs, healthy relationships and sexual violence through Vector Solutions (compliance).
• Facilitates the special circumstance late drop, withdrawal, and refund process.

Recharge Services

N/A

Premium Services

N/A

The University Counseling Center (UCC) is a fully accredited facility offering accessible and confidential mental health and substance use services to support and assist students at the University of North Dakota.

Contact

Kaylee Trottier, Director

Carolyn Broden, Associate Director of Operations

University Counseling Center Website

Customers Eligible to Request Service

UND students; campus community for Outreach

Core Services Specifics

The primary goal of our clinical services is to provide and connect students with appropriate mental health and substance use services that support their academic and personal goals.  The UCC offers a range of therapeutic interventions and supports, including: Initial Assessment, Group Counseling and Workshops, Online Self-Help Programming, Individual Counseling, Substance Use Evaluation, Case Management, and Urgent/Crisis Services for UND students who are enrolled and have paid student service fees for the current semester.

Our outreach program provides educational and preventative services to the campus community.  We reach outside the physical walls of the center to provide interactive and engaging presentations, workshops, and consultation.

In addition, as part of the University community, we maintain an active practicum training program.

Recharge Services

N/A

Premium Services

Counseling Center services are covered by Student Fees; utilization of extended services may have associated costs including:

• Non-Student Summer Services Fee: Fee amount: $90.00 charged to student account. 
  • A one-time fee that would grant access to UCC services for the summer.
  • Categories for eligibility:
    • Students enrolled in fall semester courses but not summer session(s)
    • Incoming new or transfer students not yet enrolled for fall
• Level 1-Alcohol and Other Drug Education (BASICS): Fee amount $50.00 charged to student account.
  • Brief Alcohol Screening and Intervention for College Students (BASICS) is an interactive process for students to examine their substance use in a non-judgmental setting.  BASICS is designed to engage students in reflecting on the risks related to substance use and offer goals for students to make better decisions so as to prevent future problems.
• Level 2 and Level 3 - Alcohol and Drug Intervention: Fee amount $75.00 charged to student account.
  • Substance Use Prevention & Intervention (SUPI) is an engaging prevention and early intervention program designed to assist participants in reflecting on their own substance use.  Participants are able to self-assess their own risk level and learn strategies for making low-risk choices.
• Required Alcohol and Drug Evaluation: Fee amount $150.00 charged to student account.
  • UCC does provide chemical dependency evaluations for those who are required to complete a chemical dependency evaluation per court, ND Department of Transportation, student conduct sanction, or other agencies within our community.
• Psychological Assessments: Fee amount $250.00 charged to student account or paid in cash.
  • UCC does provide psychological assessments for various diagnostic clarifications.
• Aviation Psychological Assessments: Fee amount $1,200.00 – $4,0000 charged to student account or paid in cash.
  • UCC does provide psychological assessments for various diagnostic clarifications.  These evaluations are specifically for the purpose of receiving medical clearance from the FAA.
• Missed Ongoing Appointments: Fee amount $20.00 charged to student account.

The Office of Enrollment Management provides leadership and integrated support for academic and student support units across campus in the interest of identifying, developing, and maintaining programs and opportunities that meet the needs of the University of North Dakota’s students.

Contact

Janelle Kilgore, Vice Provost of Strategic Enrollment Management

Strategic Enrollment Management Website

Customers Eligible to Request Service

Prospective students, current students and families, alumni, faculty, staff, community members

Core Services Specifics

• Provides leadership and support to University Admissions, Student Finance, One-Stop Student Services, International Center, Veteran and Military Services, Army ROTC, and Air Force ROTC.
• Provides oversite to the recruitment initiatives in UND’s Strategic Enrollment Plan.
• Research and strategy for future enrollment based on national trends in higher education.
• Strategic oversite to attract, enroll, and retain a student body that is geographically, ethnically, and economically diverse.
• Provides strategic oversite to the management of financial aid programs to help new and returning students receive the financial means and resources to pay for their educational expenses.
• Develop recruitment and retention strategies in financial aid programs specifically for UND scholarship and waiver programs.
• Develops retention and programming strategies for international and military-affiliated student populations.
• Educates the UND community including but not limited to Administration, Deans, and Alumni Association and Foundation on the importance of strategy for scholarship and grant awards.
• Creates a process improvement culture for technology and staff workflows to meet the needs of students.

Recharge Services

N/A

Premium Services

N/A

The Hilyard Center fosters a community of belonging and connection.

Contact

Dr. Stacey Borboa-Peterson, Director

The Hilyard Center Website

Customers Eligible to Request Service

Students

Core Services Specifics

Our services include but are not limited to:

• Providing support and advocacy for students through programming and success initiatives.
• Fostering strategic collaborations to enhance student access, persistence, retention, and overall success.
• Working alongside students to create and carry out programs that supplement their class learning and development.
• Partnering with affinity organizations to help them achieve their goals.
• Cultivating an environment that fosters connections, shared experiences, and a profound sense of acceptance and belonging among all individuals within the space.

Recharge Services

N/A

Premium Services

N/A

The Indigenous Student Center is a gathering place for Indigenous students to find support in their academic, social, and cultural development.

Contact

Keith Malaterre, Director

Indigenous Student Center Website

Customers Eligible to Request Service

UND students, staff & faculty

Core Services Specifics

Our services include but are not limited to:

• Student Academic & Career Services
• Indigenous Scholarships
• Spiritual use of Sage,Sweetgrasss & Cedar
• Student Organizations
• Land Acknowledgment
• Time Out Wacipi Powwow
• Social & Cultural Programming

Recharge Services

N/A

Premium Services

N/A

One-Stop provides customer service to all students (undergraduate graduate, law, and medical) in the areas of financial aid, billing, registration, general student processes, payments to UND, student refunds, and connecting students to specific offices for advanced questions and concerns in a single, convenient location. One-Stop Student Services also manages and processes all University students, staff, faculty ID cards, campus badges, and TSA ramp badges. You can access One-Stop online, by phone, or in person on the third floor of the Memorial Union.

Contact

Marjorie Evers, Student Relations Manager

One-Stop Student Services Website

Customers Eligible to Request Service

Students, families, staff, faculty, affiliates, and external customers

Core Services Specifics

• Provides student and family customer service in a timely and efficient manner; answers questions over the phone, email, and in-person.
• Assists with answering questions and providing guidance to UND’s student body about billing, residency, payment options, financial aid, refunds, registration, and other campus related questions that a new or returning student or family may ask.
• Design, print, bill, and manage pick up of UND ID Cards, campus badges and TSA Ramp badges. Troubleshoot electronic door access.
• Conducts outreach messages related to retention for Student Finance on past due balances.
• Monitors and updates UND’s Chatbot.
• Process deposit for external checks related to scholarships and student account payments.
• Research and process campus external org (facilities, dining, telcomm, medical school, etc.) payments paid to the university.
• One-stop Student Services manages the academic calendar and the enrollment verification policy.

Recharge Services

N/A

Premium Services

• Create and print TSA Ramp Badging for Aerospace for airport security.
• Create and print badges for Nursing, Anesthesia, Occupational Therapy, Physical Therapy, Physician Assistant, Communication Sciences, and Medical Lab Science.
• Create and print badges for University Police Department (UPD), University Information Technology (UIT), University Children’s Learning Center (UCLC), North Dakota University System Office (NDUS), and Campus Safety.
  • NOTE: Additional badges are based on student, faculty, staff need. Additional payment is received from student, faculty, staff, or designated department.

The Pride Center provides a space for all students to find community and get connected to support resources that aid in their academic success. The Pride Center serves as a center for student support and engagement related to LGBTQIA2S+ life at UND and connecting our campus community to student success opportunities and support resources.

Contact

Dr. Jeff Maliskey, Pride Center Director

Pride Center Website

Customers Eligible to Request Service

Students, staff, faculty

Core Services Specifics

• Provides support and resources related to LGBTQIA2S+ experiences (ex. student leadership, advocacy, referrals, development of webpagess, outreach etc.).
• Coordinates educational programming and professional development sessions on LGBTQIA2S+ experiences, best practices, guidelines and more designed for faculty, staff, and students. (ex. Gender & Sexuality classroom presentations, working with LGBTQ+ student sessions, etc.).
• Coordinates programming to support the retention of students who identify as LGBTQ+ (ex. Pride Welcome, Study Table, Campus Pride Month programming, etc.).
• Advises UND departments regarding best practices in programming and inclusion of the LGBTQIA2S+ community.

Recharge Services

N/A

Premium Services

N/A

Student Academic Success & Career Engagement (SASCE) provides active management and leadership of programs, services, and strategies to enhance the student learning experience from pre-enrollment into college life through successful graduation and integration into the professional environment. SASCE provides general academic advising, academic and career exploration services, coordinates campus advisement & registration for new first year and transfer students, coordinates first year transition initiatives in collaboration with other campus departments/offices, administers Hawk Central, promotes unit activities with the Events and Communications area, and coordinates several retention initiatives for undergraduate students across campus.

The Experiential Learning Center provides experiential learning opportunities for students across campus, such as internships, co-ops, study abroad, and undergraduate research.  

The Student Disability Resources & Academic Support office identifies and coordinates reasonable accommodations for accessible compliance, provides student tutors for any/all academic departments on campus, and works with undergraduate and graduate students through study skills support sessions, trainings and outreach.

Contacts

Ashley Vigen, Director, Student Academic Success

Chelsea Mellenthin, Director, Career Engagement

Sara Kaiser, Director, Student Disability Resource and Academic Support

Student Academic Success & Career Engagement Website

Customers Eligible to Request Service

Students, faculty and staff

Core Services Specifics

• Works collaboratively within the university community to provide active leadership, management, and supervision in the organization, through operational planning, policy development, assessment, and strategic planning for comprehensive and integrated services to support students' learning and development.
• Academic Advising Support: Develops and offers faculty and professional advisor training sessions, works closely with the use of Hawk Central by advisors campus-wide and provides guidance/training as needed.
• Offers tri-annual professional development to all professional academic advisors and support staff/college leadership across the entire UND campus to align best practices within academic advising and access to resources for students.
• Coordinates and oversees advisement & registration for all first-year students during Orientation programs and all first-year students during the first two weeks of the fall semester. Academic advising is offered both in person and online to serve all populations of undergraduate students.
• Retention Initiatives: Leads campus-wide efforts to focus on student persistence and graduation/completion. Serves in campus leadership roles to enhance student success programs, services, and strategic initiatives, plans, and goals. Oversees and coordinates retention initiatives across campus. Conducts student outreach (phone calls, emails, etc.). Compiles results of outreach and produce a report(s) to provide to administration regarding results.
• Provides individual consultations and group learning strategy training to refocus student success. Academic coaches are available and trained to discuss topics such as time management, study strategies, and test taking strategies.
• Coordination of campus tutoring for a range of content areas such as Accounting, Anatomy, Biology, Chemistry, Languages, Economics, Engineering, Mathematics, and Physics. Collaborates with campus partners to offer tutoring both on campus and online.
• Testing Services provides comprehensive testing services to support academic success. Administer standardized tests (i.e., Prometric, Pearson Vue, Collegeboard,) and University Testing (i.e., Accommodated, CLEP, TD) in service to the campus and regional communities.
• Career Services, a part of the Experiential Learning Center, provides comprehensive support to students and alumni through a team of full-time staff and trained career mentors. Services include personalized resume and cover letter reviews, as well as guidance on job and internship searches, interview preparation, and networking strategies. Each semester, staff deliver tailored presentations and workshops for classes, student organizations, and groups such as Greek Life and Athletics. Career Services also manages Handshake, the university’s centralized platform for co-op, internship, part-time, and full-time employment opportunities. In addition, Career Services organizes major career and internship expos each fall and spring, facilitating direct connections between students and industry partners. To further support professional readiness, students and alumni have access to complimentary professional headshots and the Career Closet, which offers free professional attire for interviews and career-related events.
• The Academic and Career Exploration (ACE) team is a collaborative effort between Career Service and Academic Core Advisors to serve students who are unsure of their major or unsure of career paths within different majors. It combines career and academic advising to help students clarify the path that is right for them. ACE utilizes PathwayU, a software platform, helping students explore careers in connection with their educational pathway at UND.
• Study Abroad, also a part of the Experiential Learning Center, coordinates all semester- and program-based study abroad activities, including pre-departure orientation, support during the time abroad, and re-entry programming upon students’ return to campus. The office also plays a key role in the development, approval, and coordination of University-Directed Programs (UDPs), providing comprehensive support to faculty throughout the entire process. This includes guidance on program design and logistics, risk management and emergency response planning, budget development, marketing and student recruitment, and compliance with university and international travel policies. In addition to individual student advising and application processing, Study Abroad hosts a variety of outreach activities each year—including classroom visits, information sessions, and the annual Study Abroad Fair held each fall—to promote global opportunities and increase student participation in international education. Study Abroad also collaborates closely with colleges, departments, and faculty to ensure programs align with academic goals and provide meaningful global learning experiences for UND students.
• The Experiential Learning Center actively supports and promotes undergraduate research and creative scholarly activities across all disciplines. Through close collaboration with faculty, the Center provides students with structured opportunities to engage in hands-on, inquiry-based learning both within and beyond their academic major. One key initiative includes a centralized platform where students can explore a wide range of research opportunities available across campus, making it easier to discover and apply for positions aligned with their interests and goals. Additionally, the Center assists in matching students with faculty-led research projects encourages students participating in these opportunities to present their work at campus, regional, and national conferences, as well as to contribute to publications and creative exhibitions.
• Provides individualized, interactive processes, mandated by federal law, with students who disclose a disability/register with Student Disability Resources to identify “reasonable” accommodations that remove access barriers but do not decrease academic standards.
• Supports students in negotiating arrangements for disability accommodations that provide access and opportunity in all UND courses, programs, or activities.
• Collaborates with other units to provide disability accommodations: Testing Services for accommodated testing, Marketing and Creative Services for UND Signature events, Academic Support Services, UND Technology Services for alternate format for textbooks, classes, and instructional materials, and TTaDA for education and orientation.
• Provides technical assistance about disability and access to higher education.
• Provides academic accommodation in courses (i.e., alternate formats, accommodated testing, communications services) and accommodations for Housing and Residence Life.
• Departments are responsible for funding accommodations for activities that are non-course based for faculty, staff, parents, or guests.  Student Disability Resources does not recharge or charge for their administrative costs.

Recharge Services

N/A

Premium Services

N/A

The Student Finance Office administers financial assistance to undergraduate, graduate, and professional students through budgeting and awarding of Federal financial aid as well as University and other external funding.  In addition, the Student Finance Office provides the "backend" services to UND through setup and billing of tuition and fees, refund processing, third-party and external customer account billings, and waiver processing.

Contact

Matt Lukach, Director of Student Finance

One-Stop Student Services Website

Customers Eligible to Request Service

Prospective students, current students, families, staff, faculty, departments and external customers

Core Services Specifics

• Administers and disburses $130 million in federal, state, private and institutional financial aid programs for undergraduate, graduate, law, and medical students.
• Sets up tuition, fees and other charges and credits using PeopleSoft Campus Solutions to post to the students' and other customers' accounts:
  • Ensure tuition and fee setup is tied to the correct general ledger information.
  • Testing and implementation responsibilities for Campus Solutions PeopleSoft new functionality.
• Ensure billing, financial aid, and payment programs are administered in compliance within UND, NDUS, State and Federal guidelines.
• Works with Marketing and Creative Services to have accurate and updated university costs and financial aid programs publicly posted on the website and reviewed annually.
• Provides financial aid counseling to students and families, academic advisors, and other student support units to enhance student retention.
• Reviews eligibility for departmental and outside agency scholarships, awards, and waivers.
• Manage recruitment scholarships and awards to enhance yield for high achieving students.
• Provides services & training to UND departments who award scholarships, waivers, and other awards to students.
• Processes data requests for departmental and federal reports related to student aid, awards, and cost.
• Collaborate with Human Resources and Payroll to manage the Federal Work-Study program in compliance with the Department of Education policy.
• Responsible for all aspects of 3rd party billing of tuition and fees including federal agencies, businesses, etc.
• Manage processing payments of military benefits for eligible students. Ensuring tuition assistance rates are adjusted to qualified students.
• Manages workflow of the tuition waiver process and applies waivers based on the awarding department.
• Award all new Cultural Diversity waiver to all incoming new students.
• Manages the student financial aid refund process in accordance with federal rules and regulations.
• Annually manage the GBLA training for staff and faculty who have access to Personally Identifiable Information student data in accordance with Department of Education policy.
• Additional collections activities on individuals who have past due balances including registration holds all the way to collections and write offs.
• Develops and manages communication plans specific to financial aid programs and student account billing and payment process to new and returning students.

Recharge Services

N/A

Premium Services

N/A

Student Involvement & Parent Programs provide opportunities for students to get involved with learning and social activities outside the classroom. Includes new student and parent programming, leadership development and student support.

Contact

Kristi Okerlund, Director of Student Involvement & Parent Programs

Student Involvement & Parent Programs Website

Customers Eligible to Request Service

Students, faculty, staff, parents

Core Services Specifics

• Supports student organizations in gaining University recognition and in their ongoing needs in meeting their missions and goals.
• Supports fraternities and sororities in meeting their organizational goals and priorities.
• Provides communication and programs to parents and family members.
• Coordinates various programs in support of student engagement, involvement, and retention.
• Coordinates signature campus events including Orientation Days and Welcome Weekend.
• Supports Student Government leaders in meeting their priorities.
• Coordinates various programs in support of leadership and student leadership development.

Recharge Services

N/A

Premium Services

N/A

The mission of the Office of University Admissions is to attract and enroll an academically prepared undergraduate and graduate student population that is geographically, ethnically, and economically diverse. We embrace the University’s commitment towards student success by seeking students who will persevere and graduate as the next generation of leaders. We proudly serve as the front door to the University of North Dakota, and we strive to create unique and memorable experiences for all our guests.

Contact

Jennifer Aamodt, Director of Admissions

University Admissions Website

Customers Eligible to Request Service

Prospective students and families, alumni, faculty, staff, community members

Core Services Specifics

• Recruitment of undergraduate and graduate students from prospective students through enrolled.
• University Admissions will partner with vendors and other key areas to obtain perspective student contact information to meet university enrollment goals.
• Develops and maintains admissions applications for undergraduate and graduate prospective students within the standard application requirements and deadlines.
• Processes and evaluates admissions applications in accordance with State Board of Higher Education policy, including transcript review, core course calculation, verification of requirements, and criminal history background checks.
• Administers daily and Saturday campus visits and other special events hosted by University Admissions. Saturday visits do not include meal passes; if meals are desired, departments may request as a premium service.
• Represents the University at high school visits, college and career fairs and other off-campus recruitment events.
• Communicates with prospective through enrolled undergraduate and graduate contacts and their families in a variety of methods including phone, text, email, mail and in-person in an effort to recruit, nurture and yield students.
• Communicates with high school counselors, community college contacts, and other influencers to nurture relationships and promote the University.
• Develops and maintains program-specific communications for Strategic Investment Programs in cooperation with the Academic Deans and Marketing team.
• Coordinates with the Marketing team to develop and execute marketing and communication plans and materials.
• Collaborates with academic and service units across campus to recruit and enroll a diverse and academically qualified student body in accordance with UND Strategic Enrollment Plan.
• Communicate with prospective students and families about UND scholarship and grant opportunities to increase the yield of admitted students.

Recharge Services

N/A

Premium Services

• Develop and maintain admissions applications for undergraduate and graduate prospective students that include additional admissions questions and/or deadlines or requirements outside of the standard applications.
• Administer group visits and events that are program-specific or outside of our admissions visits and events to including services such as planning logistics and room reservations, schedule, registration form, communications/marketing regarding the event, meal passes, visit materials (t-shirts, UND promotional giveaway items, visit folders, etc.)
• Purchase additional student names for recruitment specific to the program or college outside of the Strategic Investment Programs and Strategic Enrollment Goals.

Work Well advocates for a culture of wellness for UND faculty and staff through innovative engagement opportunities. Work Well strives to have healthy, thriving employees and be an innovative national leader in worksite wellness.

Contact

Jacey Spaeth, Coordinator

Work Well Website

Customers Eligible to Request Service

Faculty and staff

Core Services Specifics

• Provides evidence-based wellness and health promotion programming to promote well-being (i.e. Get Moving Challenge & Zen in 10).
• Facilitates the UND/NDPERS worksite wellness Voucher program.
• Commits UND to a comprehensive worksite wellness program which provides a 1% health insurance premium discount through NDPERS.
• Coordinates the administration of on campus health screenings.
• Provides presentations regarding wellness and health promotion topics.
• Email monthly newsletter communication and new employee packets.

Recharge Services

N/A

Premium Services

N/A